Q

The app shows "Waiting" and I can play it since the last update. What can I do?
How to Play & Controls

A
Please try all the following methods when your device shows "Waiting";
 
[1] Make sure your Network connection is stable and try the steps below
+ Turn the power OFF
(Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
 
+ Stop Multitasking
# with iOS 6 or older
Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
# with iOS 7 or later
Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
 
[2] Reset your device
Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
**No data or settings will be lost from this procedure.
 
If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.
Was this QA useful?
Useful
Couldn't resolve even following the steps.
Q&A content didn't match
Content was outdated
Not helpful (Other reasons)
Inquiries

If you can not find possible solutions from FAQ, please send your inquiry from below.

Support Form
Comments and Requests

Please send your Comments and Requests from below, which will be forwarded to the responsible departments.
We cannot respond to inquires received from「 Comments and Requests」form , however we will forward them to responsible departments.

Comments and Requests
Return to FAQ List Page
Return to Customer Support TOP