Regarding characters were not reflected after summon

Thank you for enjoy playing Dragon Ball Legends.

Currently, we have been receiving many inquiries about characters were not reflected after summon.
We are sorry to trouble you, but please check the following FAQ before you inquire us.

■I played Summon and my Chrono Crystals were consumed, but I didn't get any characters. What should I do?
　https://bnfaq.channel.or.jp/faq/faqDetail/4570

We truly appreciate your understanding.

Dragon Ball Legends Management Team