To Customers Who Inquired About "Data Transfer Settings: Unlink Bandai Namco ID" between June 1, 2026, 10:00 AM (UTC) and June 10, 2026, 08:00 AM (UTC) NEW

We sincerely apologize, but it is possible that our support center did not properly receive inquiries regarding "Data Transfer Settings: Unlink Bandai Namco ID" from customers who contacted us during the period specified below.

Applicable Period: June 1, 2026, 10:00 AM (UTC) - June 10, 2026, 08:00 AM (UTC)

If you did not receive a confirmation email titled "We have received your inquiry." from Bandai Namco Entertainment Inc. after sending your inquiry, it is highly likely that your inquiry was affected by this issue.

We deeply apologize for the inconvenience this may cause, but we kindly ask affected customers to resubmit their inquiry.