Contact Customer Support

Notices

FAQ　193

  • bandai
  • id
Others
What are the system requirements for a Bandai Namco ID?
Others
Can I integrate information from multiple Bandai Namco IDs?
Others
Is there any charge for signing up for a Bandai Namco ID?
How to Play & Controls
What kinds of services can I use with my Bandai Namco ID?
Data Transfer
Troubleshooting
I forgot the Bandai Namco ID linked to the game.
Registration/Cancel
Can a minor sign up for a Bandai Namco ID?
Feature Description
Can I create passkeys for multiple Bandai Namco IDs on the same device?
Registration/Cancel
How can I delete my BANDAI NAMCO ID?
Registration/Cancel
Can you tell me how to log in to Bandai Namco ID?
Others
What is a Customer ID?
Others
【Important】: How to Link an Existing Bandai Namco ID to an SNS Account
Registration/Cancel
I have forgotten the e-mail address I used to sign up for my Bandai Namco ID and cannot log in.
Others
Where to submit an inquiry regarding Bandai Namco ID?
How to Play & Controls
On which operating systems do Bandai Namco ID services run?
Others
Where can I check my Customer ID?
Others
Please tell me more about Bandai Namco Passport Cards.
Troubleshooting
I am no longer able to access the e-mail address used to register the Bandai Namco ID. Can I still log in?
How to Play & Controls
I have deleted my social media account and cannot log in anymore.
Registration/Cancel
Data Transfer
The Message ”SNS_CONFLICT_USER” is displayed.
Registration/Cancel
I received the message: "The e-mail address you entered is already in use." and could not sign up.
Troubleshooting
"SNS_CONFLICTED_USER" is displayed.
Troubleshooting
The Message ”You cannot log in because your country/territory information does not match the requirements for this service” is displayed.
Registration/Cancel
Data Transfer
The Message ”SNS_USER_MISMATCH” is displayed.
Others
What is a Family Group?
Others
Can Child Accounts log in with social media (Facebook, Twitter, Apple ID, LINE)?
Others
How to register a Child Account?
Others
How is a Child Account different from a regular account?
Others
Am I required to enter my ID and password every time I log in?
How to Play & Controls
Feature Description
About “Passkey”
Registration/Cancel
I could not access the registration page from the URL provided in the registration confirmation e-mail.
Troubleshooting
“PARENT_STATUS” is displayed and I cannot log in.
Others
How can I update my registered information (e-mail address, password, nickname, social media account link settings) ?
Troubleshooting
The message "A system error has occurred. Please try again later" is displayed.
Guidance
What is a Bandai Namco ID?
Troubleshooting
Unable to register email address / Error Code 863 appears
Ways of utilization
What is a Bandai Namco ID?
Troubleshooting
I have forgotten my password and cannot log in.
Registration/Cancel
I have forgotten the password for my social media account and cannot log in.
Others
How does the "Keep me logged in" feature work?
Others
How many Child Accounts can be registered to a Family Group?
Others
I want to check the members of my Family Group.
Others
I would like to change my e-mail newsletter preferences.
Troubleshooting
How do I prevent unauthorized access to my account?
Registration/Cancel
Does the e-mail address entered for registration have to be one that is currently in use?
Registration/Cancel
Cannot click the URL provided in the registration confirmation e-mail.
Troubleshooting
I received the message: "Your e-mail address or password is either wrong or unregistered." and cannot log in.
Troubleshooting
I received the message: "Login to your account is restricted because the wrong password was entered too many times." and could not log in.
Others
Can I change the information registered in a Child Account?
Others
I want to check which services a Child Account is using.
Others
Where to Submit an Inquiry Regarding a Game, App, or Site?
Return to Customer Support TOP