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FAQ　236

  • NAMCO
  • MUSEUM
  • ARCHIVES
  • Vol
  • 1
Others
What are the system requirements for a Bandai Namco ID?
Others
Can I integrate information from multiple Bandai Namco IDs?
Others
Is there any charge for signing up for a Bandai Namco ID?
Data Transfer
Troubleshooting
I forgot the Bandai Namco ID linked to the game.
Others
Please tell me more about Bandai Namco Passport Cards.
How to Play & Controls
What kinds of services can I use with my Bandai Namco ID?
Registration/Cancel
Can a minor sign up for a Bandai Namco ID?
Feature Description
Can I create passkeys for multiple Bandai Namco IDs on the same device?
Registration/Cancel
How can I delete my BANDAI NAMCO ID?
Registration/Cancel
Can you tell me how to log in to Bandai Namco ID?
Registration/Cancel
I have forgotten the e-mail address I used to sign up for my Bandai Namco ID and cannot log in.
Others
【Important】: How to Link an Existing Bandai Namco ID to an SNS Account
Registration/Cancel
Data Transfer
The Message ”SNS_USER_MISMATCH” is displayed.
Others
Where to submit an inquiry regarding Bandai Namco ID?
How to Play & Controls
On which operating systems do Bandai Namco ID services run?
Others
How to register a Child Account?
Registration/Cancel
Data Transfer
The Message ”SNS_CONFLICT_USER” is displayed.
Troubleshooting
I am no longer able to access the e-mail address used to register the Bandai Namco ID. Can I still log in?
How to Play & Controls
I have deleted my social media account and cannot log in anymore.
Others
Can not receive one-time password
Troubleshooting
"SNS_CONFLICTED_USER" is displayed.
Registration/Cancel
I received the message: "The e-mail address you entered is already in use." and could not sign up.
Others
What is a Customer ID?
Troubleshooting
I received the error code "E9999" and cannot access a service.
Registration/Cancel
I did not receive the confirmation code email when registering my e-mail address.
Others
Am I required to enter my ID and password every time I log in?
Others
I have not received any e-mail newsletters.
Troubleshooting
The Message ”You cannot log in because your country/territory information does not match the requirements for this service” is displayed.
Others
What is a Family Group?
Troubleshooting
Unable to register email address / Error Code 863 appears
Registration/Cancel
An input error occurred while I was registering my information. What should I do?
How to Play & Controls
Feature Description
About “Passkey”
Registration/Cancel
I could not access the registration page from the URL provided in the registration confirmation e-mail.
How to Play & Controls
How can I link my BANDAI NAMCO ID?
Troubleshooting
“PARENT_STATUS” is displayed and I cannot log in.
Ways of utilization
What is a Bandai Namco ID?
Others
How can I update my registered information (e-mail address, password, nickname, social media account link settings) ?
Guidance
What is a Bandai Namco ID?
Others
How is a Child Account different from a regular account?
How to Play & Controls
Will Exchange Pts from “Premium Unit Assembly Ver.1” be carried over to “Premium Unit Assembly Ver.2”?
How to Play & Controls
Can I remove my BANDAI NAMCO ID Linking?
Troubleshooting
The message "A system error has occurred. Please try again later" is displayed.
Others
How to Play & Controls
The mission: “Clear Showdown! Buggy the Genius Jester trial quest 1 time!” cannot be completed
Troubleshooting
I have forgotten my password and cannot log in.
Ways of utilization
What Is the Bandai Namco Entertainment Web Store?
Registration/Cancel
I have forgotten the password for my social media account and cannot log in.
Others
How does the "Keep me logged in" feature work?
Others
Can Child Accounts log in with social media (Facebook, Twitter, Apple ID, LINE)?
Others
How many Child Accounts can be registered to a Family Group?
Others
I want to check the members of my Family Group.
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