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FAQ　193

  • bandai
  • id
Feature Description
Is it okay to create a passkey on a family member’s smartphone or on a shared PC account?
Feature Description
Can I use a passkey created on my smartphone to log in on a PC?
Feature Description
Can I create a passkey for a child account in a “Family Group”?
Feature Description
After setting up a passkey, can I still use my existing password or external SNS linked login?
Troubleshooting
Is it possible that a passkey that used to work suddenly stops working?
Registration/Cancel
Are the address and full name required for signing up?
Others
How to remove a Child Account from the Family Group ?
Others
When will the parent or guardian's account receive notifications?
Others
What is One-Time Password ?
Others
Can not receive one-time password
Troubleshooting
What should I do if the passkey button is not displayed or cannot be pressed on the login screen?
Feature Description
If I change my device, do I need to set up the passkey again?
Feature Description
What should I do if an error is displayed during authentication and I cannot log in?
Registration/Cancel
The message "A Child Account is required to use this service." is displayed, and I cannot log in.
Registration/Cancel
I did not receive the confirmation code email when registering my e-mail address.
Others
Can a Child Account become a regular account?
Troubleshooting
I received the error code "E9999" and cannot access a service.
Others
I have not received any e-mail newsletters.
Feature Description
What is the recommended environment (OS, browser, device) for using passkeys?
Registration/Cancel
An input error occurred while I was registering my information. What should I do?
Ways of utilization
I forgot my Bandai Namco ID and cannot register or log in.
Others
If you see "SNS_CONFLICT_USER" when trying to link your Bandai Namco ID
Others
How do I unlink my Bandai Namco ID?
How to Play & Controls
How can I link my BANDAI NAMCO ID?
How to Play & Controls
Please tell me about "Bandai Namco ID Link Settings".
Data Transfer
I forgot my Bandai Namco ID and password that was linked to my game data. Is there any way to find it?
Others
I forgot the Bandai Namco ID or password linked to my game account. Can you confirm it for me?
Others
How do I link my Bandai Namco ID?
How to Play & Controls
Can I remove my BANDAI NAMCO ID Linking?
Data Transfer
【Data Link】I would like to know the procedure for backing up and transferring data using Bandai Namco ID.
Billing Related
【Web Store】I want to unlink Bandai Namco ID account from my game account.
Data Transfer
I forgot my Bandai Namco ID and password that I used to set up the 「Data Transfer Settings」 for my game data. Is there any way to check it?
Registration/Cancel
How do you link your Bandai Namco ID with your game account?
How to Play & Controls
I forgot my Bandai Namco ID and password that I used to set up the "Data Transfer Settings" for my game data. Is there any way to check it?
How to Play & Controls
「MY HERO ULTRA IMPACT」I forgot my Bandai Namco ID and password that I used to set up the 「Data Transfer Settings」 for my game data. Is there any way to check it?
Data Transfer
[MY HERO ULTRA IMPACT] When I tried to transfer my game data using my BANDAI NAMCO ID, I received a message stating that my account did not exist.
Billing Related
【Web Store】I want to know which Bandai Namco ID account is linked to my game account.
Ways of utilization
What Is the Bandai Namco Entertainment Web Store?
Ways of utilization
How do you log in to the Bandai Namco Entertainment Web Store?
Ways of utilization
Tell me about the game account information (such as the user ID and player name) displayed on the product list screen.
Billing Related
[MY HERO ULTRA IMPACT] [Recommendation] We recommend you link your game account to your BANDAI NAMCO ID.
Ways of utilization
I forgot my password and cannot log in to the Bandai Namco Entertainment Web Store.
Purchase
Where can I check my purchase history on the Bandai Namco Entertainment Web Store?
Data Transfer
How to find player name and IDs
Billing Related
【Web Store】I want to know which game account is linked to my Bandai Namco ID account.
Purchase
An item I purchased from the Bandai Namco Entertainment Web Store is not reflected in the game.
How to Play & Controls
How can I use SMARTPHONE GUNPLA SCAN?
Billing Related
Where can I enter the promotion code?
Others
I can't obtain the Network Test Participant Exclusive Badge.
Data Transfer
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