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2024/10/04
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アイドルマスター
シンデレラガールズ
スターライトステージ
プレミアムパス
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How to Play & Controls
I purchased an item but it was not added to my account, what can I do?
How to Play & Controls
The quest does not proceed. What should I do?
Data Transfer
What will happen if I uninstall the application?
Troubleshooting
What OS are supported?
Data Transfer
If I delete the mobile version of the app, will my play data be deleted?
How to Play & Controls
Is it better to perform a Rising Rush at the same time as my Buddy?
How to Play & Controls
I uninstalled the app by mistake. Can I get my account back?
How to Play & Controls
My friends' characters are not displayed even though we are supposed to be in the same place.
How to Play & Controls
I cannot start the app. / The app crash while playing.
How to Play & Controls
I cleared a battle/mission but was not able to gain the reward for clearing it. Why is that?
Data Transfer
An error pops up when I attempt to use a Transfer Code. Why?
How to Play & Controls
Sometimes I feel the app's movement become slow.
Data Transfer
How do I remove a linked Facebook account from my game account?
Data Transfer
I already deleted my Facebook account without deactivating my link to that account in the app. Can I still transfer my data?
Data Transfer
What do I need to be aware of regarding data transfer using my linked Facebook account?
Data Transfer
How can I transfer my game data to another device?
Data Transfer
How can I transfer my game data to another device?
Billing Related
I forgot my password.
Others
What are the system requirements for registering a Bandai Namco ID?
Troubleshooting
I have forgotten my password and cannot log in.
How to Play & Controls
How many 3D models can I save?
Billing Related
Please help me with my purchase.
Billing Related
I haven't received the invoice e-mail from you. Why?
Others
The text on the menu is out of position in the app.
How to Play & Controls
【About the Turn Humanity into Saiyans Project】I want to change my icon to a different character. Is it possible to rejoin the campaign?
How to Play & Controls
How can I delete my account?
How to Play & Controls
Can I make multiple accounts?
How to Play & Controls
Are minors and children able to make accounts?
How to Play & Controls
Can I change the email address registered to my account?
How to Play & Controls
What does it mean when an account has been suspended?
How to Play & Controls
My account has been suspended. How long will it be suspended for?
How to Play & Controls
What are factions?
Others
I would like to change my e-mail newsletter preferences.
How to Play & Controls
On what operating systems do Bandai Namco ID services run?
Others
Can Child Accounts log in with social media (Facebook, Twitter, Apple ID, LINE)?
Others
How many Child Accounts can be added to a Family Group?
Others
I want to check the members of my Family Group.
Others
Where can I check my Customer ID?
Others
I would like to change my e-mail newsletter preferences.
Troubleshooting
How do I prevent unauthorized access to my account?
Others
When will the items I exchanged in the “#Dokkan10thAnniv Social Media Campaign” be distributed?
Billing Related
Would I be charged again with dowloading the app with same Google account?
Billing Related
Please cancel the order.
Billing Related
What is the BandaiNamcoID?
Data Transfer
Can I make a backup?
Others
I keep getting the same character in Rare Recruit.
How to Play & Controls
How can I change the language used by the app?
How to Play & Controls
What is the icon attached to the monster?
How to Play & Controls
If I reject a Follow request, will the sender be notified?
How to Play & Controls
Can I add new stamps?
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