(iOS)NARUTO×BORUTO NINJA VOLTAGE

News List

  • Notice2018/04/20 NEW!!

    Notice of leave period

    iOSCommon
    Notice2018/04/20 NEW!!

    Notice of leave period

    iOSCommon

    Notice of leave period


    ■Thank you for using our services.

    Due to the holiday period from May 3rd, 2018 to May 6th,2018 our office will be closing. Please refer to the following information for the furthur details;
     
    [Holiday Period]
    ●May 3rd, 2018(Thurs)--May 6th, 2018(Sun) JST
    ※As of the date above, inquiry is normally accepted.
     
    ■Nonetheless, in need of further investigation for our developer and collective, we would also take a while to reply from May 7th,2018 onward.
    ■Kindly please accept our apologies for taking a more time to reply by expected congestion between leave period. 
    ■We appreciate for your patience and patronage.
    ■We apologize for the inconvenience.
  • Important2018/02/19

    Solution for not being able to go past TIPS Screen

    iOS
    Important2018/02/19

    Solution for not being able to go past TIPS Screen

    iOS

    Solution for not being able to go past TIPS Screen(2018/2/19)

    Thank you for playing "NARUTO X BORUTO NINJA VOLTAGE"
    After updating the app, there were cases where users were unable to go past the "TIPS Screen" when starting the game.
     
    In that case, select "Support" on the bottom left of the Title Screen then select "Delete Cache".
    After deleting the cache, the game data will be downloaded again.
     
    *Please download in a place with good signal. Wi-Fi is recommended for large downloads.
     
    *The game may download slower depending on the connection used.
    We sincerely apologize for any inconvenience being caused to players.

    We hope that you continue to enjoy "NARUTO X BORUTO NINJA VOLTAGE"
     

  • Important2017/11/30

    How to settle that the latest update is not reflected in the App Store

    iOSCommon
    Important2017/11/30

    How to settle that the latest update is not reflected in the App Store

    iOSCommon
    Thank you for playing BANDAI NAMCO games and using our products.

    Customers using iOS devices may be notified that the app needs to be updated, but even if you access the App Store after watching the notification, sometimes the latest update is not reflected in the App Store.
    In that case, please try the following process.

    *How to Update
    [1] Access to "App Store"
    [2] Swipe the screen downwards on the "Update" tab and then update

    Thank you for your understanding and continuous support.

No News

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • How can I issue data transfer password?
    Data Migration
    Please set up data transfer password by the following procedure.
     
    ※In order to issue necessary password for data transfer, it is necessary to link data beforehand.
    Please re-issue the Data Transfer Password again once you link your game data on the title screen.
    ● For "Data Linkage", please refer to here.
     
     
    [1] Go to "Village" > "Settings" > "Data Transfer"
    [2] Enter your Birthday on the Data Transfer screen
    [3] You will be issued a User ID
    [4] Select “Issue Data Transfer Password”
    [5] Confirm the Warning Information regarding the issuing of a Data Transfer Password
    [6] You will be issued a “Data Transfer Password” when you press "OK"
    [7] Once your password has been issued, make sure to keep your User ID and Password safe
     
    Notes:
    *Data Transfer Password is a password required when you transfer data between different OS, such as Android to iOS, iOS to Android.
    *When transferring from one OS to another such as Android to iOS, iOS to Android, your app-specific currency will not carry over to your new save file and lost.
    *Your Data Transfer Password has an expiration date.
    *It will expire 14 days after the date it was issued.
    *Before using the transfer service, please take down a handwritten memo of necessary User ID and Data Transfer Password or email it to your PC to save it.
    *Data Transfer Password will become invalid when transfer data has already been used once.
    *Even if the data transfer information is not set again and it becomes impossible to transfer, we do not activate the data transfer information, not respond data transfer request.
    * If you transfer play data to a new device, you cannot play on the old device.

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  • What OS are supported?
    Compatibility

There is not the target FAQ

  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • Which content is compatible with iOS 9?
    Compatibility
    Regarding the compatibility of "iOS 9", it is different from each content.
    Therefore, we would like to ask you to confirm in each application's notice or the download page of each content in App Store.

    *Notes
    In case it is incompatible, there is a possibility that the application does not work properly.
    Therefore, please refrain from updating to "iOS 9" until it is completed.

    *Regarding devices "iPhone 6s" and "iPhone 6s Plus"
    With each content's compatibility of "iPhone 6s", "iPhone 6s Plus", we would also like you to confirm in the notice of each app or download pages of App Store.
     

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  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;
     
    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
     
    (1)Order day and time
    (2)Price
    (3)Purchased item name
    (4)User ID
    (5)User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

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  • I haven't received the invoice e-mail from you. Why?
    Fee/Point
    The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.

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  • The app shows "Waiting" and I can play it since the last update. What can I do?
    How To Play
    Please try all the following methods when your device shows "Waiting";
     
    [1] Make sure your Network connection is stable and try the steps below
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
     
    [2] Reset your device
    Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
    **No data or settings will be lost from this procedure.
     
    If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

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  • How to Unlink your Facebook Account
    Data Migration
    Please unlink Facebook account by the following procedure.
     
    [1] Go to "Title Screen" > "Support" > "Data Link" > "Facebook"
    [2] A confirmation screen will appear. Press "OK" to unlink your Facebook account.

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  • How can I issue data transfer password?
    Data Migration
    Please set up data transfer password by the following procedure.
     
    ※In order to issue necessary password for data transfer, it is necessary to link data beforehand.
    Please re-issue the Data Transfer Password again once you link your game data on the title screen.
    ● For "Data Linkage", please refer to here.
     
     
    [1] Go to "Village" > "Settings" > "Data Transfer"
    [2] Enter your Birthday on the Data Transfer screen
    [3] You will be issued a User ID
    [4] Select “Issue Data Transfer Password”
    [5] Confirm the Warning Information regarding the issuing of a Data Transfer Password
    [6] You will be issued a “Data Transfer Password” when you press "OK"
    [7] Once your password has been issued, make sure to keep your User ID and Password safe
     
    Notes:
    *Data Transfer Password is a password required when you transfer data between different OS, such as Android to iOS, iOS to Android.
    *When transferring from one OS to another such as Android to iOS, iOS to Android, your app-specific currency will not carry over to your new save file and lost.
    *Your Data Transfer Password has an expiration date.
    *It will expire 14 days after the date it was issued.
    *Before using the transfer service, please take down a handwritten memo of necessary User ID and Data Transfer Password or email it to your PC to save it.
    *Data Transfer Password will become invalid when transfer data has already been used once.
    *Even if the data transfer information is not set again and it becomes impossible to transfer, we do not activate the data transfer information, not respond data transfer request.
    * If you transfer play data to a new device, you cannot play on the old device.

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  • What OS are supported?
    Compatibility