(iOS)NARUTO×BORUTO NINJA VOLTAGE

News List

  • Important2019/08/07

    Regarding Data Recovery Request

    iOS
    Important2019/08/07

    Regarding Data Recovery Request

    iOS
    Thank you for enjoy playing NARUTO×BORUTO NINJA VOLTAGE.

    If you want to ask data recovery, please check following FAQ and submit a data restoration request via Chat Bot.

    https://bnfaq.channel.or.jp/faq/faqDetail/5049

    We hope you continue to enjoy playing "NARUTO×BORUTO NINJA VOLTAGE".
     
    BANDAI NAMCO Entertainment Inc.
  • Important2017/11/30

    How to settle that the latest update is not reflected in the App Store

    iOSCommon
    Important2017/11/30

    How to settle that the latest update is not reflected in the App Store

    iOSCommon
    Thank you for playing BANDAI NAMCO games and using our products.

    Customers using iOS devices may be notified that the app needs to be updated, but even if you access the App Store after watching the notification, sometimes the latest update is not reflected in the App Store.
    In that case, please try the following process.

    *How to Update
    [1] Access to "App Store"
    [2] Swipe the screen downwards on the "Update" tab and then update

    Thank you for your understanding and continuous support.
  • Notice2015/12/27

    For Players who have troubles of updating the app

    iOSCommon
    Notice2015/12/27

    For Players who have troubles of updating the app

    iOSCommon
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

No News

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • I lost my account and would like to get it back. So please help!
    Data Transfer

    Please submit a data restoration request via Chat Bot, if you consent to the following "Precautions for data recovery".

    ■ "Precautions for data recovery" (Please be sure to read)
    ・ If the provided information from you via Chat Bot does not meet required standards for data recovery, we may not accept your request. We apologize for the inconvenience caused and appreciate your kind understanding in this matter. 
    ・ Even if the mail is sent after you reply via Chat Bot, there is a possibility that we are unable to specify your data, even though we have used the provided information. If this the case, we are unable to accept your request.
    ・ Requests for disclosure of the result of the investigation for data recovery or criteria will not be replied to.
    ・ Even if your data can be specified, it might be difficult to be recovered depending on the status of the data.
    ・ It is not possible to integrate some data.
    ・ BANDAI NAMCO Entertainment Inc. cannot assume any responsibility if a user or third party suffers any damages or any damage is done in connection with this service due to data recovery, except in the case of willful action or gross negligence on our part.
    ・ Kindly take note that it may take some time to process your request due to the investigation for data recovery.

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  • What OS are supported?
    Compatibility
    (As of October 26, 2017)
    Recommended OS Version:
    iOS 9.0 and up

    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.
     

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  • How can I issue data transfer password?
    Data Transfer

    Please set up data transfer password by the following procedure.
     
    ※In order to issue necessary password for data transfer, it is necessary to link data beforehand.
    Please re-issue the Data Transfer Password again once you link your game data on the title screen.
    ● For "Data Linkage", please refer to here.
     
     
    [1] Go to "Village" > "Settings" > "Data Transfer"
    [2] Enter your Birthday on the Data Transfer screen
    [3] You will be issued a User ID
    [4] Select “Issue Data Transfer Password”
    [5] Confirm the Warning Information regarding the issuing of a Data Transfer Password
    [6] You will be issued a “Data Transfer Password” when you press "OK"
    [7] Once your password has been issued, make sure to keep your User ID and Password safe
     
    Notes:
    *Data Transfer Password is a password required when you transfer data between different OS, such as Android to iOS, iOS to Android.
    *When transferring from one OS to another such as Android to iOS, iOS to Android, your app-specific currency will not carry over to your new save file and lost.
    *Your Data Transfer Password has an expiration date.
    *It will expire 14 days after the date it was issued.
    *Before using the transfer service, please take down a handwritten memo of necessary User ID and Data Transfer Password or email it to your PC to save it.
    *Data Transfer Password will become invalid when transfer data has already been used once.
    *Even if the data transfer information is not set again and it becomes impossible to transfer, we do not activate the data transfer information, not respond data transfer request.
    * If you transfer play data to a new device, you cannot play on the old device.

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  • How can I transfer my game data to another device?
    Data Transfer

    The transfer process differs depending on whether the new device is the same OS or a different OS.
    Please perform data linkage / data transfer according to the OS of the new device.
    ※ Please conduct data transfer in a place with good network environment.
    ※ In order to perform data transfer, it is necessary to link data beforehand. Either Facebook account or APP ID is required for data linkage.

     
    Data Transfer within same OS
    In prior to perform data transfer, please link your data by following procedure.
    *You may link game data using either Facebook or Game Center.
     
    Data linkage using Facebook
    [1] Go to "Title Screen" > "Support" > "Facebook" and log in to your Facebook account with your current device.
    [2] A confirmation screen will appear to link your data.
    [3] Choose "Yes"
    [4] Your data has now been migrated.
     
    Data linkage using Game Center
    [1] Go to "Title Screen" > "Support" > "Data Link" > "Game Center" with your current device.
    *You must login to APP ID to link your data.
     
    [How to Transfer Game Data]
    Install and launch the app with your new device, and then login with data linked account at “Facebook” or “Game Center” screen.
     
     
    Data Transfer between different OS
    In prior to perform data transfer, please link your data first and then issue data transfer password by following procedure.
     
    ※Data transfer between different OS will always require "Data Transfer Password".
    *Please issue "Data Transfer Password" once after you finished above mentioned data linkage.
    ● For "Issue Data Transfer Password", please refer to here.
     
    ■Data Transfer using Data Transfer Password
    [1] Go to "Title Screen" > "Support" > "Data Transfer" and enter “Input Transfer Password” with your new device.
    [2] Input “User ID” and “Data Transfer Password” and then enter “Start Transfer”
    [3] Account information linked to the entered data is displayed.
    [4] Once you confirm the information, press "OK"
    [5] The data migration is completed.
     
    Notes:
    *You can't carry over your app-specific currency between different OSs, such as Android to iOS, iOS to Android.
    *Your Data Transfer Password has an expiration date.
    *It will expire 14 days after the date it was issued. (If the Data Transfer Password expires, you can reissue it.)
    *Before using the transfer service, please take down a handwritten memo of necessary User ID and Data Transfer Password or email it to your PC to save it.
    *It is the responsibility of the user to securely save any and all transfer information. Even in the case of such incidents as theft or loss of the device, our company will be unable to disclose any transfer information.
    *Data Transfer Password will become invalid when transfer data has already been used once.
    *Even if the data transfer information is not set again and it becomes impossible to transfer, we do not activate the data transfer information, not respond data transfer request.
    *Once Data Tansfer is conducted to your new device, you will not be able to play the app with your old device.
    *Please do not delete account while linking account with external service.
    *Only In-app function of Data Transfer is recommended to use. We don't recommend any other way to conduct Data Transfer operation such as taking data backup with your PC.

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  • How to Unlink your Facebook Account
    Data Transfer
    Please unlink Facebook account by the following procedure.
     
    [1] Go to "Title Screen" > "Support" > "Data Link" > "Facebook"
    [2] A confirmation screen will appear. Press "OK" to unlink your Facebook account.

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  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • Which content is compatible with iOS 9?
    Compatibility
    Regarding the compatibility of "iOS 9", it is different from each content.
    Therefore, we would like to ask you to confirm in each application's notice or the download page of each content in App Store.

    *Notes
    In case it is incompatible, there is a possibility that the application does not work properly.
    Therefore, please refrain from updating to "iOS 9" until it is completed.

    *Regarding devices "iPhone 6s" and "iPhone 6s Plus"
    With each content's compatibility of "iPhone 6s", "iPhone 6s Plus", we would also like you to confirm in the notice of each app or download pages of App Store.
     

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  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;
     
    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
     
    (1)Order day and time
    (2)Price
    (3)Purchased item name
    (4)User ID
    (5)User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

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  • I haven't received the invoice e-mail from you. Why?
    Fee/Point
    The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.

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  • The app shows "Waiting" and I can play it since the last update. What can I do?
    How To Play
    Please try all the following methods when your device shows "Waiting";
     
    [1] Make sure your Network connection is stable and try the steps below
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
     
    [2] Reset your device
    Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
    **No data or settings will be lost from this procedure.
     
    If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

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  • I lost my account and would like to get it back. So please help!
    Data Transfer

    Please submit a data restoration request via Chat Bot, if you consent to the following "Precautions for data recovery".

    ■ "Precautions for data recovery" (Please be sure to read)
    ・ If the provided information from you via Chat Bot does not meet required standards for data recovery, we may not accept your request. We apologize for the inconvenience caused and appreciate your kind understanding in this matter. 
    ・ Even if the mail is sent after you reply via Chat Bot, there is a possibility that we are unable to specify your data, even though we have used the provided information. If this the case, we are unable to accept your request.
    ・ Requests for disclosure of the result of the investigation for data recovery or criteria will not be replied to.
    ・ Even if your data can be specified, it might be difficult to be recovered depending on the status of the data.
    ・ It is not possible to integrate some data.
    ・ BANDAI NAMCO Entertainment Inc. cannot assume any responsibility if a user or third party suffers any damages or any damage is done in connection with this service due to data recovery, except in the case of willful action or gross negligence on our part.
    ・ Kindly take note that it may take some time to process your request due to the investigation for data recovery.

    Was this QA useful? useful useless Thank You

  • What OS are supported?
    Compatibility
    (As of October 26, 2017)
    Recommended OS Version:
    iOS 9.0 and up

    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.
     

    Was this QA useful? useful useless Thank You

  • How can I issue data transfer password?
    Data Transfer

    Please set up data transfer password by the following procedure.
     
    ※In order to issue necessary password for data transfer, it is necessary to link data beforehand.
    Please re-issue the Data Transfer Password again once you link your game data on the title screen.
    ● For "Data Linkage", please refer to here.
     
     
    [1] Go to "Village" > "Settings" > "Data Transfer"
    [2] Enter your Birthday on the Data Transfer screen
    [3] You will be issued a User ID
    [4] Select “Issue Data Transfer Password”
    [5] Confirm the Warning Information regarding the issuing of a Data Transfer Password
    [6] You will be issued a “Data Transfer Password” when you press "OK"
    [7] Once your password has been issued, make sure to keep your User ID and Password safe
     
    Notes:
    *Data Transfer Password is a password required when you transfer data between different OS, such as Android to iOS, iOS to Android.
    *When transferring from one OS to another such as Android to iOS, iOS to Android, your app-specific currency will not carry over to your new save file and lost.
    *Your Data Transfer Password has an expiration date.
    *It will expire 14 days after the date it was issued.
    *Before using the transfer service, please take down a handwritten memo of necessary User ID and Data Transfer Password or email it to your PC to save it.
    *Data Transfer Password will become invalid when transfer data has already been used once.
    *Even if the data transfer information is not set again and it becomes impossible to transfer, we do not activate the data transfer information, not respond data transfer request.
    * If you transfer play data to a new device, you cannot play on the old device.

    Was this QA useful? useful useless Thank You

  • How can I transfer my game data to another device?
    Data Transfer

    The transfer process differs depending on whether the new device is the same OS or a different OS.
    Please perform data linkage / data transfer according to the OS of the new device.
    ※ Please conduct data transfer in a place with good network environment.
    ※ In order to perform data transfer, it is necessary to link data beforehand. Either Facebook account or APP ID is required for data linkage.

     
    Data Transfer within same OS
    In prior to perform data transfer, please link your data by following procedure.
    *You may link game data using either Facebook or Game Center.
     
    Data linkage using Facebook
    [1] Go to "Title Screen" > "Support" > "Facebook" and log in to your Facebook account with your current device.
    [2] A confirmation screen will appear to link your data.
    [3] Choose "Yes"
    [4] Your data has now been migrated.
     
    Data linkage using Game Center
    [1] Go to "Title Screen" > "Support" > "Data Link" > "Game Center" with your current device.
    *You must login to APP ID to link your data.
     
    [How to Transfer Game Data]
    Install and launch the app with your new device, and then login with data linked account at “Facebook” or “Game Center” screen.
     
     
    Data Transfer between different OS
    In prior to perform data transfer, please link your data first and then issue data transfer password by following procedure.
     
    ※Data transfer between different OS will always require "Data Transfer Password".
    *Please issue "Data Transfer Password" once after you finished above mentioned data linkage.
    ● For "Issue Data Transfer Password", please refer to here.
     
    ■Data Transfer using Data Transfer Password
    [1] Go to "Title Screen" > "Support" > "Data Transfer" and enter “Input Transfer Password” with your new device.
    [2] Input “User ID” and “Data Transfer Password” and then enter “Start Transfer”
    [3] Account information linked to the entered data is displayed.
    [4] Once you confirm the information, press "OK"
    [5] The data migration is completed.
     
    Notes:
    *You can't carry over your app-specific currency between different OSs, such as Android to iOS, iOS to Android.
    *Your Data Transfer Password has an expiration date.
    *It will expire 14 days after the date it was issued. (If the Data Transfer Password expires, you can reissue it.)
    *Before using the transfer service, please take down a handwritten memo of necessary User ID and Data Transfer Password or email it to your PC to save it.
    *It is the responsibility of the user to securely save any and all transfer information. Even in the case of such incidents as theft or loss of the device, our company will be unable to disclose any transfer information.
    *Data Transfer Password will become invalid when transfer data has already been used once.
    *Even if the data transfer information is not set again and it becomes impossible to transfer, we do not activate the data transfer information, not respond data transfer request.
    *Once Data Tansfer is conducted to your new device, you will not be able to play the app with your old device.
    *Please do not delete account while linking account with external service.
    *Only In-app function of Data Transfer is recommended to use. We don't recommend any other way to conduct Data Transfer operation such as taking data backup with your PC.

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  • How to Unlink your Facebook Account
    Data Transfer
    Please unlink Facebook account by the following procedure.
     
    [1] Go to "Title Screen" > "Support" > "Data Link" > "Facebook"
    [2] A confirmation screen will appear. Press "OK" to unlink your Facebook account.

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