I purchased an item but it was not added to my account, what can I do?
 When your device is under high stress
Please conduct the following operation and retry under good communication circumstances;
After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
Please be informed that sometimes this may take 2-3 days, so please be patient until then.
We need the following information to properly assist you.
(+) How to confirm the purchase information(Android)
Please follow the steps below:
1. Log-in to the Google payment center with the Google Account you use when making your purchase: https://payments.google.com/payments/home
3. Open the detail page by clicking the relevant transaction
Also, please check Google Play Help where you can see further details about how to review your order history.
If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your Comments and Requests from below, which will be forwarded to the responsible departments.
We cannot respond to inquires received from「 Comments and Requests」form , however we will forward them to responsible departments.