I purchased an item but it was not added to my account, what can I do?
In-app purchase may not function correctly under the following circumstances;
[1] When your device is under high stress
Please conduct the following operation and retry under good communication circumstances;
[1] When your device is under high stress
Please conduct the following operation and retry under good communication circumstances;
-Restart your device
-Close all running apps (Stop multi-task)
-Restart the app
[2] Reflection may be delayed with various kinds of issue, mainly with communication error
After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
Please be informed that sometimes this may take 2-3 days, so please be patient until then.
After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
Please be informed that sometimes this may take 2-3 days, so please be patient until then.
[3] If none of [1] and [2] did not help you with your situation
We need the following information to properly assist you.
We need the following information to properly assist you.
(1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
(2) Order day and time
(3) Price
(4) Purchased item name
(5) User ID
(6) User Name
*If you have been conducting several transactions, we need details of every one of them which may not functioning correctly
(+) How to confirm the purchase information(Android)
Please follow the steps below:
1. Log-in to the Google payment center with the Google Account you use when making your purchase: https://payments.google.com/payments/home
2. Click [Transaction]
3. Open the detail page by clicking the relevant transaction
Also, please check Google Play Help where you can see further details about how to review your order history.
3. Open the detail page by clicking the relevant transaction
Also, please check Google Play Help where you can see further details about how to review your order history.
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