If you forgot the Transfer ID or never issued one, you can send an inquiry to the help desk for confirmation and investigation.

For the data recovery request, you have to provide detailed information related to your game account. 

Please contact customer support team via the 「Support Form」 below.

Please be sure to send your inquiry by the account owner yourself.

※ If your provided information does not meet the recovery criteria, we may not be able to issue a Transfer ID.

   Please note that detailed standards regarding data recovery are not disclosed.

※ If you have linked your game account to a third-party account, we may not be able to issue a Transfer ID.