SWORD ART ONLINE: Integral Factor

App Store

Important notices

FAQ

Data Transfer
【IF】I forgot my Transfer ID. What should I do?
How to Play & Controls
I uninstalled the app by mistake. Can I get my account back?
How to Play & Controls
I cannot proceed past the loading screen.
How to Play & Controls
Can I change the character's name?
Data Transfer
How can I transfer my game data to another device?
Data Transfer
I bought an Arcana Gem Pack, but I haven't received any gems.
How to Play & Controls
I cannot start the app. / The app crash while playing.
Data Transfer
【IF】Are there any notes I should be aware of while I do Data Transfer?
How to Play & Controls
How can I form a party?
How to Play & Controls
My friends' characters are not displayed even though we are supposed to be in the same place.
How to Play & Controls
How can I use Teleport Monument?
How to Play & Controls
What is Skill Record Limit Break?
How to Play & Controls
I can't equip a skill record.
How to Play & Controls
Can I create the second character?
How to Play & Controls
How can I transform the skill records?
How to Play & Controls
How can I enhance the skill records?
Billing Related
Please let me know about "Transferring Boost Mode During the Validity Period".
How to Play & Controls
I can not win against monsters. How can I win?
How to Play & Controls
Can I change the character's appearance?
How to Play & Controls
What is Production?
Inquiries

If you can not find possible solutions from FAQ, please send your inquiry from below.

Support Form
Comments・Requests・Support Messages

Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.

Comments and Requests
Return to Customer Support TOP
Please do answer about our support page survey.