【IF】The game is crashed in the middle of an Order. I want to check the result of the Order.
How to Play & Controls


There is no possibility that consuming 「Arcana Gem」without gaining a new character from Order. 

Please try with the following operation.

■ 「Menu」 > 「Present Box」

If you are unable to confirm with the above, please contact our support team, and make sure to include the following information. 

[1] Username 

[2]User ID 

[3] Date and time of occurrence (date and time of Order  performed ) 

[4] Before opening the Order page, what page did you visit (e.g., character list page, quest page, collection page, shop page, etc.)?  

[5] How long have you been playing before the problem occurred? 

[6] Please provide as much as detailed information that possible to be related.

Was this QA useful?

If you can not find possible solutions from FAQ, please send your inquiry from below.

Support Form
Comments and Requests

Please send your Comments and Requests from below, which will be forwarded to the responsible departments.
We cannot respond to inquires received from「 Comments and Requests」form , however we will forward them to responsible departments.

Comments and Requests
Return to FAQ List Page
Return to Customer Support TOP