Q

【IF】The game is crashed in the middle of an Order. I want to check the result of the Order.
How to Play & Controls

A

There is no possibility that consuming 「Arcana Gem」without gaining a new character from Order. 

Please try with the following operation.

■ 「Menu」 > 「Present Box」

If you are unable to confirm with the above, please contact our support team, and make sure to include the following information. 

[1] Username 

[2]User ID 

[3] Date and time of occurrence (date and time of Order  performed ) 

[4] Before opening the Order page, what page did you visit (e.g., character list page, quest page, collection page, shop page, etc.)?  

[5] How long have you been playing before the problem occurred? 

[6] Please provide as much as detailed information that possible to be related.

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