Q

I forgot my BANDAI NAMCO ID and password that was linked to my game data. Is there any way to find it?
Data Transfer

A

There is no way to check your Bandai Namco ID (e-mail address) or password within the game app.
For the registration status of your Bandai Namco ID, please contact the help desk via the Bandai Namco ID Inquiry Form below.

■ Bandai Namco ID Inquiry Form
https://www.bandainamcoid.com/portal/inquiry

===============================================
When the message 『The account you entered does not exist』 is displayed, which means your game account 「Mobile Suit Gundam U.C. Engage」 did not link to the  Bandai Namco ID.

The reason may be either ① or ⓶ below.
① The game account is not linked to the  Bandai Namco ID.
⓶ You logged in with a different  Bandai Namco ID rather than the  Bandai Namco ID linked to this game app.

If ⓶ is the case, please check the login method, as well as the email address and Bandai Namco ID, and then try to log in with correct ID.

.
The following is the Q&A about 「Bandai Namco ID」.
If you have any problems with your Bandai Namco ID, please refer to the following pages.

BANDAI NAMCO ID Help

Was this QA useful?
Useful
Couldn't resolve even following the steps.
Q&A content didn't match
Content was outdated
Not helpful (Other reasons)
Inquiries

If you can not find possible solutions from FAQ, please send your inquiry from below.

Support Form
Comments and Requests

Please send your Comments and Requests from below, which will be forwarded to the responsible departments.
We cannot respond to inquires received from「 Comments and Requests」form , however we will forward them to responsible departments.

Comments and Requests
Return to FAQ List Page
Return to Customer Support TOP