Q

"Purchase Failed" Error Appears on the Home Screen
Troubleshooting

A

f you are seeing an error such as "Error code: 802" or "Error code: 804" every time you access the home screen,
it may be caused by previous or recent purchases.

To investigate the issue, please contact us with the following information.
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・Player ID
・Player Name
・Screenshots showing the purchase details
(Including: Payment date, Item name, Amount, and Order number) before and after the error occurred
※If there are multiple purchases, please provide details for all of them.

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