Q

It shows "An unexpected error has occurred." (Error Code: 500)
Troubleshooting

A

After restarting the app and your device, please try playing the game in an area with a stable network connection.

If the error still persists after following the above steps, please contact us via “Support Form > Report a Problem or Issue” and provide the following information:

・The date and time when the error first appeared
・The date and time when the error reappeared after restarting
・A screenshot of the error message (please attach it)

Inquiries

If you can not find possible solutions from FAQ, please send your inquiry from below.

Support Form
Comments・Requests・Support Messages

Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.

Comments and Requests
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