Where should I send my inquiries regarding purchasing/payment/shipping of Gunpla of GUNDAM METAVERSE PROJECT?
※The in-game shop function is disabled during the limited-time opening in March 2024.
The Gunpla purchases within the Gundam Metaverse Project will be settled and shipped through PREMIUM BANDAI.
Please check PREMIUM BANDAI`s FAQ sites and contact PREMIUM BANDAI Customer Service regarding product purchase, payment, and shipping.
[Japan] FAQ
https://faq.p-bandai.jp/?site_domain=default
Inquiry page
https://p-bandai.jp/inquiry_input/
[USA] FAQ
https://pbandai.zendesk.com/hc/en-us
Contact page
https://pbandai.zendesk.com/hc/en-us/requests/new
Please be aware that depending on the content of your inquiry, customer service team may need some time to reply.
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