Q

The Message ”You cannot log in because your country/territory information does not match the requirements for this service” is displayed.

Troubleshooting
A

The relevant screen will be displayed if you are attempting to use a service that is not available in the “Country/Region of Residence” registered in your Bandai Namco ID account information.

Even if you currently reside in Japan and are attempting to use a service offered in Japan, you may not be able to access certain services if you selected and registered a country or region other than Japan when creating your Bandai Namco ID account.

Please note that once your “Country/Region of Residence” has been registered, you cannot change it yourself.

If you need to change your country or region due to an error made during registration, relocation, or other circumstances, please contact the Bandai Namco ID Support Desk.

Please be aware that, depending on the information you provide and your account usage status, it may take some time to process a change to your country or region, or we may not be able to accommodate your request.

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