Q

The Message ”SNS_USER_MISMATCH” is displayed.
Registration/Cancel
Data Transfer

A

This error code appears when there is a possibility that the SNS account linked to your Bandai Namco ID differs from the one you are currently using.

Please follow the steps below to access your account with the correct Bandai Namco ID.

1.Log out of your current SNS account.
2.Log back in using the SNS account that is linked to your Bandai Namco ID.

Please note that we are unable to assist with issues related to forgotten passwords for external service accounts.
If this applies, please contact the support team of the respective external service provider.

Was this QA useful?
Useful Couldn't resolve even following the steps. Q&A content didn't match Content was outdated Not helpful (Other reasons)
Inquiries

If you can not find possible solutions from FAQ, please send your inquiry from below.

Support Form
Comments・Requests・Support Messages

Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.

Comments and Requests
Return to Customer Support TOP