Q

An item I purchased from the Bandai Namco Entertainment Web Store is not reflected in the game.
Purchase

A

If a purchased item has not been granted, restart the app and check whether or not it appears.

If restarting does not show the item as having been granted, check whether or not you received a purchase confirmation e-mail sent to the address registered with your Bandai Namco ID.

If you received the purchase confirmation e-mail but the item is still not granted in the game, please contact us using the inquiry form below.

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If you can not find possible solutions from FAQ, please send your inquiry from below.

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