【PS5: General】Purchased In-Game Item Not Reflected

Billing Related

If a purchased in-game item is not appearing in your game,
please try the following steps to help resolve the issue.

【Steps to Try】
(1) Restart the Console
[Power] > [Power Options] > [Turn Off PS5]
Wait for the power indicator light to turn off completely, then restart
your console.

(2) Check Your Transaction History
Please verify that the purchase was successfully completed by checking your
account's transaction history:
[Settings] > [Users and Accounts] > [Account] > [Payment and
Subscriptions] > [Transaction History]
Then select the appropriate date range to view your transactions.

3. Redownload the content
1) Start the PS5, navigate to the game's icon on the home screen, and press
the [OPTIONS] button.
2) Select [Game Content Management]
3) If you see [Not Installed], select the 「↓」 mark next to the content
name.
* Depending on the installation status, the following may be
displayed.
・Not Installed: The content has been purchased or redeemed but is not yet
installed on your system.
・Installed: The content has been installed on your system and is ready to
use.
・Available: The content has been purchased or redeemed and can be used
directly without needing to be installed.

4. Try 「Restore licenses」
To [Restore licenses] on a PS5, select "Restore" from the top of
the home screen under [Settings] > [Users and Accounts] >[ Other] >
[Restore licenses].

5. Activate the 「Console Sharing and Offline Play」
Select [Enable] from the top of the home screen under [Settings] >
[Users and Accounts] > [Other] > [Console Sharing and Offline
Play].

6. Delete and Re-download the Game Data
Deleting the game data (including the main game and any additional content)
and then re-downloading it may help resolve the issue.
Highlight the game app you want to delete in the content launcher or Game
Library from the Home Screen, press the Options button, and select Delete.

After deletion, reinstall the game data.
•Packaged version: Insert the game disc to reinstall (PS5 models with a
disc drive only).
•Digital version: Sign in with the account used to purchase the game, then
re-download it from the 「Game Library」 or 「PlayStation®Store」.

* Game data and save data are separate. Be careful not to delete your save
data.
* After reinstalling, you can continue playing from where you left
off.

7. Verifying the country or region of the main game and add-ons (including
paid DLC)
Please note that we have not verified the compatibility of software,
consoles, or add-ons intended for use in other countries or regions outside
of Japan.
As such, we cannot guarantee proper operation or provide after-sales
support for products used outside of Japan.
For more information, please refer to the following FAQ.
https://bnfaq.channel.or.jp/faq/detail/8110?lang=en

* For related troubleshooting steps, please also refer to the official
support page.
■How to troubleshoot game downloads from PlayStation Store
https://www.playstation.com/en-us/support/games/troubleshoot-downloaded-playstation-game/
(You will be redirected to the
relevant section of the official Sony Interactive Entertainment
website.)

If the issue persists after trying the above steps, please contact us
through the "Inquiry Form" located at the bottom of this page for
further assistance and investigation.