【PS4: General】The product code is not recognized correctly
If you receive the message "The code you entered may be incorrect or invalid. Please check the code and try again.",
please confirm the following three points:
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1. Check for typing errors in the code
The product code consists of 12 alphanumeric characters.
Common mistakes include confusing similar-looking characters, such as:
The number "5" and the letter "S"
The number "8" and the letter "B"
The number "2" and the letter "Z"
Also, make sure to enter the code correctly according to the required format (with input fields changing every 4 characters), and try entering it again.
2. Check if the product code has expired
Some product codes have an expiration date.
Expired product codes cannot be used, so please check the validity period.
3. Check if the product code has already been used
Product codes can generally be used only once.
・You cannot use multiple codes for the same type of benefit on the same Sony Entertainment Network account.
・A product code that has already been used by someone (a family member) cannot be reused by another person.
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If the product code is valid, unused and within its expiration period, the above error message should not appear.
Please double-check the 12-digit code, its expiration date, and whether you or someone else may have already used it.
* If you try to redeem a Japan-only product code using a [Sony Entertainment Network account] registered in another country or region, the code may not be accepted.
* For instructions on how to use a product code, please refer Here.
(You will be redirected to the relevant section of the official Sony Interactive Entertainment website.)
* Product code redemption may not be available during PlayStation Network maintenance or service outages.
For information regarding PlayStation Network maintenance or issues, please refer Here.
(You will be redirected to the related official website of Sony Interactive Entertainment
Please select your country or region from the drop-down menu located at the bottom right corner of the page above.