【PS4: General】Not operating properly/want to know how to troubleshoot
If there is an issue with the game data or your console, unexpected behavior may occur.
Please try the following steps to help resolve the issue.
【Steps to Try】
(1) Restart the Console
[Power] > [Power Options] > [Turn Off PS4], Wait for the power indicator light to turn off completely, then restart the console.
(2) Delete and Re-download the Game Data
Go to [Settings] > [Storage] > [Internal Storage]> [Applications], delete the game data, and then re-download it.
* Game data and save data are separate. Be careful not to delete your save data.
* After reinstalling, you can continue playing from where you left off.
(3) Re-update the game
Highlight the game in the Library, press the Options button, and select [Check for Update]
https://blog.ja.playstation.com/2017/11/30/20171130-ps4/
(4) Clearing the Cache or Rebuilding the Database
Start your console in Safe Mode, then select either [Clear System Software Cache] or [Rebuild Database].
For instructions on how to start your console in Safe Mode, please refer to the following page:
https://www.playstation.com/en-us/support/hardware/safe-mode-playstation/
▼ If the issue is related to your internet connection
(5) Restart your network equipment
Please restart your communication device (router or modem), then wait for a while before attempting to reconnect.
(6) Check with your Internet Service Provider
We recommend confirming with the following:
「Is the slow connection due to network congestion?」
「Are there any security features or services provided by your Internet Service Provider that could be affecting the communication?」
(7) Try a wired connection
If you are currently using a wireless (Wi-Fi) connection, interference from other devices may affect the connection.
Try switching to a wired (LAN) connection.