Matching may fail, take a long time, or communication errors during battle

Problembehandlung

Spielweise / Bedienungsweise

If you experience issues related to matching or communication, the following factors may be the cause. Please review your communication environment and try other troubleshooting methods.

Please also note that the matching time may vary depending on the role you select. Roles with larger populations may take longer to match than other roles. If you are experiencing long matching times, please try playing other roles.

▼ Possible Causes
・Unstable network connection
・Other devices (PCs, consoles, or mobile devices) using large amounts of bandwidth
・Insufficient storage space on your device
・Running a communication security tools
・Using a VPN
・Network equipment issue (router, modem)

▼ Troubleshooting Steps
【General】
1. Review the Communication Environment
・Restart and Reconnect Communication Devices
┗Restart your main device and communication devices (router, modem).　Wait for a few moments, then reconnect to the network.
・Check Network Usage
┗Ensure other devices (PCs, consoles, or mobile devices) are not using large amounts of bandwidth and adjust settings as needed to reduce network load.
※Play in an area with a stable network connection.

2.Security and VPN
┗Review the status of security software or tools and VPNs that may affect your network connection.

3.Check with your network service provider
Contact your network service provider to check whether "the connection is affected by network congestion" or "if any security services are interfering with internet communication."

【Mobile】
1.Switch the connection
┗ Switch the connection between carrier network and Wi-Fi, then try playing the app again.
* Switching while playing may cause an error, so please exit the app before switching

・If the problem is caused by your carrier
Check your carrier’s service status for any communication limits or speed restrictions.

・If the problem is caused by your Wi-Fi Connection
Restart your router and ensure it is functioning properly.
Check the connection status with your internet line.
Contact your carrier regarding speed restrictions or line congestion.

2. Close Other Apps
Close all applications other than this game.

3. Secure Storage Space
Ensure there is sufficient free storage space on your device.

【Consoles】
1.Check the Wired Connection
┗If you are using a wireless connection (Wi-Fi), other devices may interfere with the connection.
Try using a wired connection.

2.Check Communication Equipment
┗Review the port settings of your communication equipment and update its firmware if necessary.

If the problem persists, please contact us using the form at the bottom of the page,
providing detailed information such as the error message and how frequently the issue occurs.