Unable to Receive Twitch Drops Rewards
If you are experiencing issues receiving your Twitch Drops rewards, please check the following:
▼Verify that the Bandai Namco ID linked to your "DRAGON BALL GEKISHIN SQUADRA" account and your Twitch account are the same.
①Check if your Bandai Namco ID is "Linked" on Twitch.tv
Log in to the browser version of Twitch.tv > Click on "Profile" in the upper right corner > "Drops & Rewards" > "All Campaigns" > Confirm that "DRAGON BALL GEKISHIN SQUADRA" is listed as "Linked."
*Please note that this may not be visible from the Twitch.tv app.
②Verify that the Bandai Namco ID linked to Twitch.tv is the same as the one linked to "DRAGON BALL GEKISHIN SQUADRA"
Access the Bandai Namco ID portal site and log in with the account linked to Twitch.tv.
Access the link below and confirm that "DRAGON BALL GEKISHIN SQUADRA" is displayed.
Also, access the link below with the same account and confirm that it is linked to Twitch.tv.
If the links are not established, please refer to "How to Participate in Twitch Drops ①②" on the Twitch Drops introduction page on the official website and set up the links.
▼Timing of Reward Delivery in the Game
Due to the game's specifications, there may be a delay in the delivery of rewards. After claiming the rewards on Twitch.tv, please wait a while before launching "DRAGON BALL GEKISHIN SQUADRA" and check for your rewards in the "Notifications" section of the menu.