【PS5: General】Purchased In-Game Item Not Reflected
If a purchased in-game item is not appearing in your game, please try the following steps to help resolve the issue.
【Restart the Console】
"Power" > "Turn Off PS5"
Wait for the power indicator light to turn off completely, then select "Restart PS5" to restart your console.
【Check Your Transaction History】
Please check your account's transaction history to confirm whether the purchase process for the product has been completed.
・ How to Check via Web Browser
Sign in to your account on a web browser and access "Account Management." Then go to "Transaction History," choose the transaction date range, and select "Transaction History" to check the details.
・ How to Check via PS5 Console
On the PS5 console, select "Settings" > "Users and Accounts" > "Account" > "Payment and Subscriptions" > "Transaction History," and then choose the transaction date range and select "Continue".
*Only the Family Manager can check the transaction history of family members.
*You may also find the information described in the following URL helpful.
■ How to Check Transaction History on PlayStation Store
https://www.playstation.com/en-us/support/store/check-ps-store-transaction-subscription-service/
【Refer to FAQ HERE on How to Re-download Previously Downloaded Content】
【Try 「Restore licenses」】
To "Restore licenses" on a PS5, please try by selecting "Settings" > "Users and Accounts" > "Other" > "Restore Licenses".
【Check the settings of "Console Sharing and Offline Play】
On the home screen, select "Settings" > "Users and Accounts" > "Other" > "Console Sharing and Offline Play" and try "Enable".
【Delete and Re-download the Game Data】
Deleting and then redownloading game-related data (such as the main game and additional content) may resolve the issue.
You can delete the data by selecting the game icon on the home screen or in the game library, then choosing “Delete” from the options menu.
After deletion, reinstall the game data.
•Packaged version: Insert the game disc to reinstall (Only PS5 models with a disc drive).
•Digital version: Sign in with the account used to purchase the game, then re-download it from the "Game Library" or "PlayStation®Store".
* Game data and save data are separate. Be careful not to delete your save data.
* After reinstalling, you can continue playing from where you left off.
【Verifying the country/region of the main game and add-ons (including paid DLC)】
Please note that we have not verified the compatibility of software, consoles, or add-ons intended for use in other countries or regions outside of Japan. As such, we cannot guarantee proper operation or provide after-sales support for products used outside of Japan.
For more information, please refer to the FAQ HERE.
* For related troubleshooting steps, please also refer to the official support page.
■How to troubleshoot game downloads from PlayStation Store
https://www.playstation.com/en-us/support/games/troubleshoot-downloaded-playstation-game/