• I cannot login the app. What should I do?
    Compatibility Data Transfer

    If you are having trouble logging in to the Dragon Ball Legends, please check 1 to 3 below.

    1. Troubleshooting Steps for Stable Network Environment
        You may experience errors if you are attempting to play the game within an unstable network environment.
        In such cases, we would like you to please try the following troubleshooting steps:

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         - Switch connections between mobile data and Wi-Fi
            *If you switch connections in the middle of gameplay, it may cause unexpected errors to occur. Please close the app before changing connections and try again.
         - Upgrade the speed/data limit or service of your Mobile Data
         - Confirm if there are any issues with the Wi-Fi modem and router, and restart the devices
         - Confirm if the Wi-Fi router is properly connected to the Internet
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    2. Cases that Unable to Play Normally or Perform Data Transfer with
        In addition, if the following conditions apply, the relevant game data would be the one that you are unable to play normally or perform Data Transfer with.
        As such, please check if they apply to your case.

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         - Attempt to perform Data Transfer for the same gameplay data on multiple devices
         - Data was restored using backup data from the device storage or Cloud services
         - The account has been suspended due to violations of the game's terms of service
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    3. Notes for Data Trasnfer
        Thus, if you are facing login error during data transfer, please also check if they apply to your case.

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         - "Data Transfer Setup" had been completed properly
         - You selected an SNS Account that had been used for any "Data Transfer Setup" in the game
         - You logged in the SNS account used in "Data Transfer Setup" on your device
         - The SNS account used in "Data Transfer Setup" has not been deactivated (Not unsubscribed from the service)
         - The account information of the selected SNS Account is correct
         - Already 24 hours have passed since the last Data Transfer
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    If you cannot log in even after performing the above troubleshooting steps, please also refer HERE.
     

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