About customer support response delay

Thank you for enjoy playing DRAGON BALL LEGENDS.

Currently, we have been receiving many inquiries and take more time than usual to respond to customers.

Please be informed that we will respond to your inquiry in the order it was received, and we will get back to you as soon as we can.

Regarding your concern, we would appreciate if you can confirm the frequently asked questions regarding Bandai Namco ID below.  

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Q. Can I change the registered Country/Region for my Bandai Namco ID?
A. Please note that once your Country/Region has been registered, it cannot be changed.

 

Q. Can I remove the linked Bandai Namco ID account?
A. You cannot remove an external service account after completing data transfer settings.

 

Q. Error message "You cannot log in because your country/territory information does not match the requirements for this service" is displayed.
A. This message indicates that the said service is not compatible with your registered country or region.

 

Q. Error message "Sorry, this service isn't available in the country or region registered to your account" is displayed.
A. This message indicates that the said service is not available in your registered country or region.

 

Q. I forgot my Bandai Namco ID/ Password
A. Bandai Namco ID is the email address you used at the time of registration. If you are unsure which email address you used, please check all the possible addresses you may have used. Please note that we are unable to reissue or identify the registered email address if you are uncertain about it.
If you have forgotten your password, please reset your password from the URL below:
https://www.bandainamcoid.com/v2/oauth2/remind

 

Q. I have tried logging in using all my email addresses, but it still says that my email address/password is incorrect.
A. Bandai Namco ID account can be registered through external services such as Google, X,..etc.
Please also check if you have registered your Bandai Namco ID account using external service accounts.

 

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Other Bandai Namco ID-related FAQ: https://bnfaq.channel.or.jp/title/3124

However, kindly understand that there are some cases that we cannot reply to your inquiry, or we take some more time to reply depending on its content.

We truly appreciate your understanding.

DRAGON BALL LEGENDS Management Team