Before your inquiry
Notice about data recovery
We have received an influx of messages from users at present and it may take longer than usual for us to respond to your inquiry.
We regularly provide information that our users should be aware of via in-app notifications and on the official Facebook page, so please be sure to check those as well.
Please be sure to check in-app notifications before making an inquiry
*For information on technical issues, etc., please be aware that we may redirect you to either in-app notifications or updates and frequently asked questions on the BANDAI NAMCO Entertainment Inc. FAQ site you are currently reading.
We apologize for the delay in responding to your inquiry and ask for your continued patience.
Notes Regarding Data Restoration Request（*PLEASE READ）
※You may not have more than one User Account at any given time.
"We cannot accept your request if we cannot confirm your game data from the information you provide to us.
Also, we will not respond to any inquiries regarding the details of the investigation results and details, and the criteria for data restore."
- Even if we can identify your data, there are cases in which we cannot restore your data depending on its condition.
- It is not possible to integrate several game data together in to one game data.
" BANDAI NAMCO Entertainment Inc. will not take responsibility for any loss of any kind if you or a third party
suffers such loss due to the use of the Data Restoration Service. The use of this service shall be governed by The Terms of Service available at the bottom of this page. Your use of the service is proof of your acceptance of these terms."
Please be noted that we can't provide the Data Restoration Code unless we can identify the account is yours. Data Restoration process may needs two weeks to be processed.
- Please take note that the Data Restoration Service is only available for one time per each account.
+ Request Instructions
Please send an inquiry from the following "Support Form".
+ Confirmation
As soon as we confirm your data, we will contact you through the e-mail address provided.
+ Privacy Policy
"Any personal information provided to us through the Data Restoration Service will be used only for the data restoration process.
This may include, contacting you if necessary."
About responses
- Please kindly understand that our response may be delayed depending on its content and situation.
※ We may not reply to every inquiries due to the management reasons
※ Our reply will be delayed during the weekends, holidays, our leaving periods and especially when we need a specific investigation
※ Please understand that after our days off, we may be extremely busy, so that our reply will require more time - We don't answer to questions about game tips, walk-through methods, and game specification.
- We do NOT permit the second use or any purpose use of our reply
- If you have spam filter setting, please add the following domain as an exception to the filter: [net.bandai.co.jp]
- If your e-mail address contains symbols such as [..] or [+] and so on, we may not receive your inquiry correctly. Please try to use another e-mail address with that case.
- For information about how we use your personal information, please see our Privacy Policy.(Privacy Policy)
- There is a possibility that we may share the email address which is used for sending inquiries to our group companies.This is in order for us to process your request.
- Please refrain from entering your personal information to the inquiry form such as your name, address and telephone number, etc.
- Please be aware that in the event an inquiry contains unreasonable demands or malicious complaints, we reserve the right to refuse correspondence. If we determine a message to be malicious, we may contact the authorities or legal counsel before taking appropriate action.