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About support requests
Sorry to trouble you, but if you inquire us, please be sure to confirm the following contents "About responses", and inquire us after agreement.
- Please kindly understand that our response may be delayed depending on its content and situation.
※ We may not reply to every inquiries due to the management reasons
※ Our reply will be delayed during the weekends, holidays, our leaving periods and especially when we need a specific investigation
※ Please understand that after our days off, we may be extremely busy, so that our reply will require more time
- We don't answer to questions about game tips, walk-through methods, and game specification.
- We do NOT permit the second use or any purpose use of our reply
- If you have spam filter setting, please add the following domain as an exception to the filter: [net.bandai.co.jp]
- If your e-mail address contains symbols such as [..] or [+] and so on, we may not receive your inquiry correctly. Please try to use another e-mail address with that case.
- There is a possibility that we may share the email address which is used for sending inquiries to our group companies.This is in order for us to process your request.
- Please refrain from entering your personal information to the inquiry form such as your name, address and telephone number, etc.