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FAQ　99

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Troubleshooting
I'm getting “Error code CR701002”. What should I do?
How to Play & Controls
My friends' characters are not displayed even though we are supposed to be in the same place.
How to Play & Controls
I uninstalled the app by mistake. Can I get my account back?
Others
I keep getting the same character in Rare Recruit
Others
Even after uninstalling the app, the game continues from where I left off. Why is that?
Troubleshooting
I'm getting “Error code CR190001-0005”. What should I do?
Troubleshooting
I'm getting “Error code CR990504”. What should I do?
How to Play & Controls
Even after clearing Missions from my Mission Plan, my Plan Grade won't increase, and I can't receive the Plan Grade Rewards.
How to Play & Controls
What is the Exchange Shop?
Others
I transferred the guild master authority. Can I get them back?
Troubleshooting
I'm getting an error that says "Data transfer failed. Please log in to the service you selected for transfer on your previous device."
Others
What is a Family Group?
How to Play & Controls
How is the attack order determined?
Troubleshooting
I'm getting a dialogue that says "Invalid key hash" and can't transfer my data.
Troubleshooting
I was getting logged out from my account after a certain period of time.
Troubleshooting
I'm getting “Error code CR732762”. What should I do?
Troubleshooting
What OS are supported?
How to Play & Controls
I performed a Summon that consumed Chrono Crystals but I didn't get a character. What should I do?
How to Play & Controls
On the Mobile Suit Transcendent, a material (Rainbow Haro Coins) was consumed even though it was supposed to be "no material consumption". Why is this?
How to Play & Controls
I don't understand how to play the "Connecting Screen" mode.
Others
My account has been stolen/hacked. How can I get it back?
How to Play & Controls
Cannot add a Friend even though there is space in the Friends list. What should I do?
Troubleshooting
In a Rating Match (PvP), a warning message appears even the internet is properly connected. Why is this?
How to Play & Controls
Even though I login to the app every day, my consecutive login bonus seems to have been cut short.
How to Play & Controls
The game crashed during a Recruit. How can I check the results?
How to Play & Controls
Is it better to perform a Rising Rush at the same time as my Buddy?
How to Play & Controls
What are the basics of party formation?
How to Play & Controls
About the Daily Stamp Rally
Billing Related
What is Boost Mode?
Billing Related
What is Boost Mode?
Troubleshooting
What OS are supported?
Troubleshooting
What OS are supported?
Feature Description
What is the recommended environment (OS, browser, device) for using passkeys?
Troubleshooting
The app is unstable
How to Play & Controls
About the types of Summons using Dragon Stones
Troubleshooting
What OS are supported?
Troubleshooting
The message: "Due to a Terms of Service violation, this user data cannot be used" displayed and I cannot login to my account.
Feature Description
Can I create passkeys for multiple Bandai Namco IDs on the same device?
How to Play & Controls
How to protect messages from being deleted
Data Transfer
I accidentally sold a character or used them as Boosters. Can the character be restored?
How to Play & Controls
I have been scheduled the alliance bonus, but it was not activated.
Feature Description
After setting up a passkey, can I still use my existing password or external SNS linked login?
Others
What OS are supported?
Troubleshooting
【IF】What OS are supported?
Troubleshooting
【IF】What OS are supported?
Troubleshooting
What OS are supported?
Troubleshooting
What OS are supported?
Troubleshooting
What OS are supported?
Troubleshooting
What OS are supported?
Troubleshooting
Which OS are compatible with the app?
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