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FAQ　171

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  • PIECE
  • WORLD
  • SEEKER
Others
How to Play & Controls
I didn’t receive any Treasure Map Ranking Rewards
Others
How to Play & Controls
I didn't receive the daily login bonus
Data Transfer
I was told that I would receive 「Rainbow Diamonds」 if I entered and shared my account transfer ID and password.
Data Transfer
I want to play the PC version (Steam) with the account I am currently using on the mobile version.
Data Transfer
I want to play the mobile version with the account I am currently using on the PC version (Steam)
Data Transfer
If I change the data link method, do I need to set up Multi-Login again?
How to Play & Controls
When I logged into the PC version (Steam), the Rainbow Diamonds I had in the mobile version disappeared.
How to Play & Controls
I cannot match with my friends or alliance members between the mobile version and the PC version (Steam)
Billing Related
【Web Store】I cannot use the Web Store.
Data Transfer
[Important] How do I migrate my data?
Data Transfer
If I delete the app, will my data also be deleted?
How to Play & Controls
Cannot add a Friend even though there is space in the Friends list. What should I do?
Others
The app is unstable. What should I do?
Others
How to Submit an Inquiry
Billing Related
I registered my birthdate incorrectly. How can I change it?
Data Transfer
What is a Data Transfer?
How to Play & Controls
I have been scheduled the alliance bonus, but it was not activated.
Data Transfer
Termination of Facebook Data Link Function
Troubleshooting
Which OS are compatible with the app?
Data Transfer
Are there any notes I should be aware of while I do Data Transfer?
How to Play & Controls
Is there a rental period for chapters (Manga)?
Data Transfer
【Important】 My social media account is authenticated automatically without manual selection
Data Transfer
How do I unlink my game account?
How to Play & Controls
I forgot my linked account for my game data. Is there any way to check it?
How to Play & Controls
Season Rewards not received?
Billing Related
【Web Store】Items are not displayed in the Web Store.
Billing Related
【Web Store】What payment methods are there?
Billing Related
【Web Store】I want to unlink Bandai Namco ID account from my game account.
How to Play & Controls
I cannot play the game due to an error message:「A security policy violation has been detected. The application will now close.」
Data Transfer
Can I use multi-login on multiple smartphones?
Data Transfer
【Data Link】　About the Procedure for Backing Up and Transferring Game Data Using an ID/Password
Billing Related
【Android】Purchased Rainbow Gems are not showing up in the app. What should I do?
Billing Related
Purchased Rainbow Gems are not showing up in the app. What should I do?
Data Transfer
Can I transfer game data between different OS?
How to Play & Controls
The game is crashed in the middle of a summon. I want to check the result of the summon.
Troubleshooting
A message that reads "The network connection has been switched" displays during battle and causes the battle to end
Data Transfer
How to find player name and IDs
Billing Related
【Web Store】I purchased or exchanged items from the Web Store, but I don’t see them in the app.
Others
Is the event venue wheelchair-accessible?
How to Play & Controls
Characters I Own Are Not Showing Up in the List
Others
Are there any smoking areas in the event venue?
Others
Is parking available at the event venue?
チケット申し込み
Is there a fee to apply for the ticket or enter the venue?
チケット申し込み
Can I change my registered information after obtaining a ticket?
How to Play & Controls
Will identification be required before entry?
Others
Are there any places where I can store my luggage?
Others
Can I come to the event venue the night before to save a spot or wait in line?
Others
Is re-entry into the venue possible?
Data Transfer
【Data Link】 About the Procedure for Backing Up and Transferring Game Data Using SNS Account
Data Transfer
【Data Link】I would like to know the procedure for backing up and transferring data using Bandai Namco ID.
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