Contact Customer Support

Notices

FAQ　236

  • NAMCO
  • MUSEUM
  • ARCHIVES
  • Vol
  • 1
Others
The app is unstable. What should I do?
Others
How to Submit an Inquiry
Billing Related
Ever since the “Software License Agreement For iTunes" popup started to appear I am unable to purchase Dragon Stones.
Billing Related
Please let me know how to cancel the boost mode subscription.
Billing Related
Please let me know about "Boost Mode Validity Period".
Troubleshooting
What OS are supported?
Data Transfer
[With video] How Can I Transfer My Game Data?
How to Play & Controls
【IF】The game crashed in the middle of an Order. I want to check the result of the Order.
Data Transfer
How to find player name and IDs
Others
What are the supported operating systems and system requirements?
Billing Related
【iOS】Confirming Your Purchase History
Data Transfer
How to Transfer Game Data to a New Device
How to Play & Controls
How do I use the Multi-Z Power I've obtained?
How to Play & Controls
Will there be a baggage search before entry?
How to Play & Controls
What precautions should I take when preparing for shooting GUNPLA videos?
Billing Related
【Android】Confirming Your Purchase History
Data Transfer
How can I link my data to my Facebook account?
Data Transfer
I linked my data to my Facebook account. How can I transfer my data?
Data Transfer
I have not linked my game to a third-party account. What should I do?
Data Transfer
I have not linked my game to a third-party account. What should I do?
Data Transfer
How do I cancel/delete the data link settings?
How to Play & Controls
The app shows "Waiting" and I can play it since the last update. What can I do?
Data Transfer
[Important] How do I set my password?
Billing Related
Please let me know about "Boost Mode Validity Period".
Data Transfer
[With video] How can I transfer my game data to another device?
How to Play & Controls
What is Boost Mode?
Data Transfer
How do I cancel/delete the data link settings?
How to Play & Controls
Characters I Own Are Not Showing Up in the List
How to Play & Controls
The app closed forcibly after I had performed a summon before I was able to receive the character from the summon with only Dragon Stones being consumed. What should I do?
Purchase
What payment methods are available when purchasing from the Web Store?
Data Transfer
How can I transfer my game data that already set up data transfer to a new device?
Troubleshooting
Error code CR901006 has been displayed. What should I do?
How to Play & Controls
Even though I login to the app every day, my consecutive login bonus seems to have been cut short.
Data Transfer
I bought an Arcana Gem Pack, but I haven't received any gems.
How to Play & Controls
I bought an Arcana Gem Pack, but I haven't received any gems.
Troubleshooting
【GPG】What are the precautions when playing the Google Play Games version?
Return to Customer Support TOP