(Google Play)DRAGON BALL LEGENDS

News List

  • Notice2018/06/08 NEW!!

    Regarding frequently asked inquiries

    Google Play
    Notice2018/06/08 NEW!!

    Regarding frequently asked inquiries

    Google Play
    Thank you for enjoy playing Dragon Ball Legends.

    Currently we are receiving same inquiries from so many customers.
    Sorry to trouble you, but please confirm the following FAQ before you contact us.

    ============================

    ■Error “CR190001-0005” occurred. What should I do?
    https://bnfaq.channel.or.jp/faq/faqDetail/4578

    ■I cannot class up. What should I do?
    https://bnfaq.channel.or.jp/faq/faqDetail/4577

    ■The amount of ‘Energy’ does not recover, even if the ZLv rises
    https://bnfaq.channel.or.jp/faq/faqDetail/4576

    ■I got TK100701--20479 Error code when I tried linking to my SNS account.
    https://bnfaq.channel.or.jp/faq/faqDetail/4566
    ============================

    We hope you continue to enjoy playing Dragon Ball Legends.

    Dragon Ball Legends Management Team
  • Important2018/06/06 NEW!!

    Regarding characters were not reflected after summon

    Google Play
    Important2018/06/06 NEW!!

    Regarding characters were not reflected after summon

    Google Play
    Thank you for enjoy playing Dragon Ball Legends.

    Currently, we have been receiving many inquiries about characters were not reflected after summon.
    We are sorry to trouble you, but please check the following FAQ before you inquire us.

    ■I played Summon and my Chrono Crystals were consumed, but I didn't get any characters. What should I do?
     
    https://bnfaq.channel.or.jp/faq/faqDetail/4570

    We truly appreciate your understanding.

    Dragon Ball Legends Management Team
  • Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     

No News

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • I don’t know why, but the item I acquired and/or Chrono Crystals are not on Gift Box.
    How To Play
    Except for some exceptions, each acquired item will be reflected on your game data directly.
    For example, "Mission reward" and "Z level reward" etc are not sent to your Gift Box, and are directly reflected to the applicable item column.
    Also please be noted that depends on the mission, its’ reward may not be Chrono Crystal.

    As an exception, each item distributed from Dragon Ball Legends Management Team can be accepted from Gift Summary.
    You can check the history within 90 days of gift receipt at Receipt History.
     

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  • Error “CR190001-0005” occurred. What should I do?
    Compatibility
    “CR190001-0005” error message will occur when you lose connection at the start of a PVP match.
    As such, please confirm whether you are using an unstable connection and would like you to play the game with a stable connection such as Wi-Fi.

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  • I cannot class up. What should I do?
    How To Play
    In order to class up such as increased the maximum level, you need to unlocking a “boost core”. 
    Now there is a condition that you, not only Souls and Zeni, but also the certain number of "Boost Panel" must unlock.

    Please refer the following in-app help for further details of “Soul Boost”.

    -----------------
    ・What’s Soul Boost?: Tap [MENU] > [Other] > [Help] > [Soul Boost] > [Soul Boost]
    ・What’s Boost Panels unlock?: Tap [MENU] > [Other] > [Help] > [Soul Boost] > [Boost Panels]
    ・What’s Boost Cores unlock?: Tap [MENU] > [Other] > [Help] > [Soul Boost] > [Boost Cores]
    -----------------

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  • The amount of ‘Energy’ does not recover, even if the ZLv rises
    How To Play
    ‘Energy’ added when ZLv rises is delivered to ‘Energy tank’
    * The amount of ‘Energy’ displayed in the center of the upper part of the screen will be not immediate recovered.
    *Users can recover ‘Energy’ at an arbitrary time. 

    Current remaining ‘Energy tank’ can be checked by tapping ‘+’, displayed at right side of the contents of ‘Energy’

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  • How can I data transfer?
    Data Migration
    To link your game data to an SNS account, please tap on the [Support] icon on the lower right corner of the Title Screen, then go to [Menu] > [Others] > [Data Transfer] and select your preferred SNS account.
    ※Chrono Crystals will not be transferred when transferring data to a different OS.
    ※After successfully completing the account transfer, another transfer cannot be done for the next 24 hours.

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  • I don’t know why, but the item I acquired and/or Chrono Crystals are not on Gift Box.
    How To Play
    Except for some exceptions, each acquired item will be reflected on your game data directly.
    For example, "Mission reward" and "Z level reward" etc are not sent to your Gift Box, and are directly reflected to the applicable item column.
    Also please be noted that depends on the mission, its’ reward may not be Chrono Crystal.

    As an exception, each item distributed from Dragon Ball Legends Management Team can be accepted from Gift Summary.
    You can check the history within 90 days of gift receipt at Receipt History.
     

    Was this QA useful? useful useless Thank You

  • Error “CR190001-0005” occurred. What should I do?
    Compatibility
    “CR190001-0005” error message will occur when you lose connection at the start of a PVP match.
    As such, please confirm whether you are using an unstable connection and would like you to play the game with a stable connection such as Wi-Fi.

    Was this QA useful? useful useless Thank You

  • I cannot class up. What should I do?
    How To Play
    In order to class up such as increased the maximum level, you need to unlocking a “boost core”. 
    Now there is a condition that you, not only Souls and Zeni, but also the certain number of "Boost Panel" must unlock.

    Please refer the following in-app help for further details of “Soul Boost”.

    -----------------
    ・What’s Soul Boost?: Tap [MENU] > [Other] > [Help] > [Soul Boost] > [Soul Boost]
    ・What’s Boost Panels unlock?: Tap [MENU] > [Other] > [Help] > [Soul Boost] > [Boost Panels]
    ・What’s Boost Cores unlock?: Tap [MENU] > [Other] > [Help] > [Soul Boost] > [Boost Cores]
    -----------------

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  • The amount of ‘Energy’ does not recover, even if the ZLv rises
    How To Play
    ‘Energy’ added when ZLv rises is delivered to ‘Energy tank’
    * The amount of ‘Energy’ displayed in the center of the upper part of the screen will be not immediate recovered.
    *Users can recover ‘Energy’ at an arbitrary time. 

    Current remaining ‘Energy tank’ can be checked by tapping ‘+’, displayed at right side of the contents of ‘Energy’

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  • I played Summon and my Chrono Crystals were consumed, but I didn't get any characters. What should I do?
    How To Play
    In DRAGON BALL LEGENDS, you will receive Z Power from Summons, and not characters.
    When you have acquired 100 Z Power of a character, you will unlock that character which you can then use in battle.
    If you obtained same Z Power of already unlocked character again from Summons, it will be added to possessive Z power.

    So, please check the following procedures;

    ■ [MENU] > [Characters] > [Character List] > Select "Filter" and confirm all listed columns were checked > and then, please check Character List once again.

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  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.
  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.
  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 
  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 
  • Please help me with my purchase.
    Fee/Point
  • I don’t know why, but the item I acquired and/or Chrono Crystals are not on Gift Box.
    How To Play
    Except for some exceptions, each acquired item will be reflected on your game data directly.
    For example, "Mission reward" and "Z level reward" etc are not sent to your Gift Box, and are directly reflected to the applicable item column.
    Also please be noted that depends on the mission, its’ reward may not be Chrono Crystal.

    As an exception, each item distributed from Dragon Ball Legends Management Team can be accepted from Gift Summary.
    You can check the history within 90 days of gift receipt at Receipt History.
     

    Was this QA useful? useful useless Thank You

  • Error “CR190001-0005” occurred. What should I do?
    Compatibility
    “CR190001-0005” error message will occur when you lose connection at the start of a PVP match.
    As such, please confirm whether you are using an unstable connection and would like you to play the game with a stable connection such as Wi-Fi.

    Was this QA useful? useful useless Thank You

  • I cannot class up. What should I do?
    How To Play
    In order to class up such as increased the maximum level, you need to unlocking a “boost core”. 
    Now there is a condition that you, not only Souls and Zeni, but also the certain number of "Boost Panel" must unlock.

    Please refer the following in-app help for further details of “Soul Boost”.

    -----------------
    ・What’s Soul Boost?: Tap [MENU] > [Other] > [Help] > [Soul Boost] > [Soul Boost]
    ・What’s Boost Panels unlock?: Tap [MENU] > [Other] > [Help] > [Soul Boost] > [Boost Panels]
    ・What’s Boost Cores unlock?: Tap [MENU] > [Other] > [Help] > [Soul Boost] > [Boost Cores]
    -----------------

    Was this QA useful? useful useless Thank You

  • The amount of ‘Energy’ does not recover, even if the ZLv rises
    How To Play
    ‘Energy’ added when ZLv rises is delivered to ‘Energy tank’
    * The amount of ‘Energy’ displayed in the center of the upper part of the screen will be not immediate recovered.
    *Users can recover ‘Energy’ at an arbitrary time. 

    Current remaining ‘Energy tank’ can be checked by tapping ‘+’, displayed at right side of the contents of ‘Energy’

    Was this QA useful? useful useless Thank You

  • How can I data transfer?
    Data Migration
    To link your game data to an SNS account, please tap on the [Support] icon on the lower right corner of the Title Screen, then go to [Menu] > [Others] > [Data Transfer] and select your preferred SNS account.
    ※Chrono Crystals will not be transferred when transferring data to a different OS.
    ※After successfully completing the account transfer, another transfer cannot be done for the next 24 hours.

    Was this QA useful? useful useless Thank You