(Google Play)DRAGON BALL LEGENDS

News List

  • Notice2018/07/19

    Notice of Summer Holidays

    Google PlayCommon
    Notice2018/07/19

    Notice of Summer Holidays

    Google PlayCommon
    Thank you for using our services.
    Due to the holiday period from August 11th, 2018 to August 15th, 2018, our office will be closing. Please refer to the following information for the further details;
     
    [Holiday Period]
    ●August 11th, 2018 (Sat)--August 15th, 2018 (Wed) JST

    As of the date above, we will accept your inquiry as usual.
    Nonetheless, in need of further investigation for our developer and collective, we would also take a while to reply from August 16th, 2018 onward.
    Kindly please accept our apologies for taking a more time to reply by expected congestion between leave period. We appreciate for your patience and patronage.

    We apologize for the inconvenience.
  • Being addressed2018/07/05

    (Addendum)Confirmed in-game Issues(2018/07/05)

    Google Play
    Being addressed2018/07/05

    (Addendum)Confirmed in-game Issues(2018/07/05)

    Google Play
    Thank you for your continued support of Dragon Ball Legends.

    We have confirmed the existence of the following issues and are now investigating them.

    ▼Issue Under Investigation:
    ・When selecting multiple Boost Panels in Soul Boost, an error message stating "Conditions have not been met" may pop up, and send players back to the Title screen.
     * When this issue occurs, items will not be consumed.
     * For the time being, you can unlock each panel by selecting one Boost Panel at a time.

    ・The progress of Daily Missions is not counted properly, and the mission cannot be completed.
    ・The Daily Mission requesting to go on an Adventure isn't counted.
     *When this issue occurs, it is possible for the progress to be counted properly by going on an Adventure again.

    We apologize for the inconvenience we are causing our players, but we would like to ask for your patience until the issue is addressed.

    We hope you continue to enjoy Dragon Ball Legends.

    Dragon Ball Legends Management Team
  • Notice2018/06/08

    Regarding frequently asked inquiries

    Google Play
    Notice2018/06/08

    Regarding frequently asked inquiries

    Google Play
    Thank you for enjoy playing Dragon Ball Legends.

    Currently we are receiving same inquiries from so many customers.
    Sorry to trouble you, but please confirm the following FAQ before you contact us.

    ============================

    ■Login bonus is not reflected. Why?
    https://bnfaq.channel.or.jp/faq/faqDetail/4583

    ■Error “CR190001-0005” occurred. What should I do?
    https://bnfaq.channel.or.jp/faq/faqDetail/4578

    ■I cannot class up. What should I do?
    https://bnfaq.channel.or.jp/faq/faqDetail/4577

    ■The amount of ‘Energy’ does not recover, even if the ZLv rises
    https://bnfaq.channel.or.jp/faq/faqDetail/4576

    ■I got TK100701--20479 Error code when I tried linking to my SNS account.
    https://bnfaq.channel.or.jp/faq/faqDetail/4566
    ============================

    We hope you continue to enjoy playing Dragon Ball Legends.

    Dragon Ball Legends Management Team
  • Being addressed2018/07/05

    (Addendum)Confirmed in-game Issues(2018/07/05)

    Google Play
    Being addressed2018/07/05

    (Addendum)Confirmed in-game Issues(2018/07/05)

    Google Play
    Thank you for your continued support of Dragon Ball Legends.

    We have confirmed the existence of the following issues and are now investigating them.

    ▼Issue Under Investigation:
    ・When selecting multiple Boost Panels in Soul Boost, an error message stating "Conditions have not been met" may pop up, and send players back to the Title screen.
     * When this issue occurs, items will not be consumed.
     * For the time being, you can unlock each panel by selecting one Boost Panel at a time.

    ・The progress of Daily Missions is not counted properly, and the mission cannot be completed.
    ・The Daily Mission requesting to go on an Adventure isn't counted.
     *When this issue occurs, it is possible for the progress to be counted properly by going on an Adventure again.

    We apologize for the inconvenience we are causing our players, but we would like to ask for your patience until the issue is addressed.

    We hope you continue to enjoy Dragon Ball Legends.

    Dragon Ball Legends Management Team

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • The event mission "Complete mission ●● times" does not count up properly.
    How To Play
    Please be informed that the missions will only be counted by the number you achieved in the "relevent" mission.
    ※"Challenges" set for each stories, will NOT be counted as "Missions".

    If the counts of the mission seems not working properly, we deeply appreciate it if you could try playing the game once again, referring the notes above.

    Was this QA useful? useful useless Thank You

  • Missions of "FINISH a character of the "●●●" (color type) XX time(s)" does not count up properly.
    How To Play
    There are two patterns to judge the defeating status.
    One is "K.O", and the othere is "FINISH".

    KO = When you deat an enemy.
    FINISH = When you K.O. the last enemy of the battle.

    For example; In a stage where three enemies appear; if the Player defeats the the first two characters, it will be counted as "K.O."
    For the third (the last left) character, it will be counted as "FINISH", as well as "K.O." 

    If the Mission asks you to defeat an enemy with a specific type, the battle must "FINISH" with what is being specified.
    We will be greatly appreciated if you can check the Mission once again, and try for another challenge.

     

    Was this QA useful? useful useless Thank You

  • Login bonus is not reflected. Why?
    How To Play
    You cannot receive your selected Login Bonus at the same time, but you can receive it at the next login after 15:00 Japan time.
    Therefore, the login bonus which you received on that day is the item which you had selected at the previous login.

    For items scheduled to be acquired at the next login, you can check at "Next Daily Login Bonus Reward Contents" in [MENU]> [Status].

    Was this QA useful? useful useless Thank You

  • I don’t know why, but the item I acquired and/or Chrono Crystals are not on Gift Box.
    How To Play
    Except for some exceptions, each acquired item will be reflected on your game data directly.
    For example, "Mission reward" and "Z level reward" etc are not sent to your Gift Box, and are directly reflected to the applicable item column.
    Also please be noted that depends on the mission, its’ reward may not be Chrono Crystal.

    As an exception, each item distributed from Dragon Ball Legends Management Team can be accepted from Gift Summary.
    You can check the history within 90 days of gift receipt at Receipt History.
     

    Was this QA useful? useful useless Thank You

  • Error “CR190001-0005” occurred. What should I do?
    Compatibility
    “CR190001-0005” error message will occur when you lose connection at the start of a PVP match.
    As such, please confirm whether you are using an unstable connection and would like you to play the game with a stable connection such as Wi-Fi.

    Was this QA useful? useful useless Thank You

There is not the target FAQ

  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.
  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.
  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 
  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 
  • Please help me with my purchase.
    Fee/Point
  • The event mission "Complete mission ●● times" does not count up properly.
    How To Play
    Please be informed that the missions will only be counted by the number you achieved in the "relevent" mission.
    ※"Challenges" set for each stories, will NOT be counted as "Missions".

    If the counts of the mission seems not working properly, we deeply appreciate it if you could try playing the game once again, referring the notes above.

    Was this QA useful? useful useless Thank You

  • Missions of "FINISH a character of the "●●●" (color type) XX time(s)" does not count up properly.
    How To Play
    There are two patterns to judge the defeating status.
    One is "K.O", and the othere is "FINISH".

    KO = When you deat an enemy.
    FINISH = When you K.O. the last enemy of the battle.

    For example; In a stage where three enemies appear; if the Player defeats the the first two characters, it will be counted as "K.O."
    For the third (the last left) character, it will be counted as "FINISH", as well as "K.O." 

    If the Mission asks you to defeat an enemy with a specific type, the battle must "FINISH" with what is being specified.
    We will be greatly appreciated if you can check the Mission once again, and try for another challenge.

     

    Was this QA useful? useful useless Thank You

  • Login bonus is not reflected. Why?
    How To Play
    You cannot receive your selected Login Bonus at the same time, but you can receive it at the next login after 15:00 Japan time.
    Therefore, the login bonus which you received on that day is the item which you had selected at the previous login.

    For items scheduled to be acquired at the next login, you can check at "Next Daily Login Bonus Reward Contents" in [MENU]> [Status].

    Was this QA useful? useful useless Thank You

  • I don’t know why, but the item I acquired and/or Chrono Crystals are not on Gift Box.
    How To Play
    Except for some exceptions, each acquired item will be reflected on your game data directly.
    For example, "Mission reward" and "Z level reward" etc are not sent to your Gift Box, and are directly reflected to the applicable item column.
    Also please be noted that depends on the mission, its’ reward may not be Chrono Crystal.

    As an exception, each item distributed from Dragon Ball Legends Management Team can be accepted from Gift Summary.
    You can check the history within 90 days of gift receipt at Receipt History.
     

    Was this QA useful? useful useless Thank You

  • Error “CR190001-0005” occurred. What should I do?
    Compatibility
    “CR190001-0005” error message will occur when you lose connection at the start of a PVP match.
    As such, please confirm whether you are using an unstable connection and would like you to play the game with a stable connection such as Wi-Fi.

    Was this QA useful? useful useless Thank You