(Google Play)DRAGON BALL LEGENDS

News List

  • Notice2018/06/08

    Regarding frequently asked inquiries

    Google Play
    Notice2018/06/08

    Regarding frequently asked inquiries

    Google Play
    Thank you for enjoy playing Dragon Ball Legends.

    Currently we are receiving same inquiries from so many customers.
    Sorry to trouble you, but please confirm the following FAQ before you contact us.

    ============================

    ■Login bonus is not reflected. Why?
    https://bnfaq.channel.or.jp/faq/faqDetail/4583

    ■Error “CR190001-0005” occurred. What should I do?
    https://bnfaq.channel.or.jp/faq/faqDetail/4578

    ■I cannot class up. What should I do?
    https://bnfaq.channel.or.jp/faq/faqDetail/4577

    ■The amount of ‘Energy’ does not recover, even if the ZLv rises
    https://bnfaq.channel.or.jp/faq/faqDetail/4576

    ■I got TK100701--20479 Error code when I tried linking to my SNS account.
    https://bnfaq.channel.or.jp/faq/faqDetail/4566
    ============================

    We hope you continue to enjoy playing Dragon Ball Legends.

    Dragon Ball Legends Management Team
  • Important2018/06/06

    Regarding characters were not reflected after summon

    Google Play
    Important2018/06/06

    Regarding characters were not reflected after summon

    Google Play
    Thank you for enjoy playing Dragon Ball Legends.

    Currently, we have been receiving many inquiries about characters were not reflected after summon.
    We are sorry to trouble you, but please check the following FAQ before you inquire us.

    ■I played Summon and my Chrono Crystals were consumed, but I didn't get any characters. What should I do?
     
    https://bnfaq.channel.or.jp/faq/faqDetail/4570

    We truly appreciate your understanding.

    Dragon Ball Legends Management Team
  • Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     

No News

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • The event mission "Complete mission ●● times" does not count up properly.
    How To Play
    Please be informed that the missions will only be counted by the number you achieved in the "relevent" mission.
    ※"Challenges" set for each stories, will NOT be counted as "Missions".

    If the counts of the mission seems not working properly, we deeply appreciate it if you could try playing the game once again, referring the notes above.

    Was this QA useful? useful useless Thank You

  • I cannot access to the new story.
    How To Play
    Please access newest story through the following steps:

    =========
    HOME > STORY > Tap on [Newest Chapter]
    =========

    Please note that [Select Story] shows your cleared stories.

    Was this QA useful? useful useless Thank You

  • Missions of "FINISH a character of the "●●●" (color type) XX time(s)" does not count up properly.
    How To Play
    There are two patterns to judge the defeating status.
    One is "K.O", and the othere is "FINISH".

    KO = When you deat an enemy.
    FINISH = When you K.O. the last enemy of the battle.

    For example; In a stage where three enemies appear; if the Player defeats the the first two characters, it will be counted as "K.O."
    For the third (the last left) character, it will be counted as "FINISH", as well as "K.O." 

    If the Mission asks you to defeat an enemy with a specific type, the battle must "FINISH" with what is being specified.
    We will be greatly appreciated if you can check the Mission once again, and try for another challenge.

     

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  • Login bonus is not reflected. Why?
    How To Play
    You cannot receive your selected Login Bonus at the same time, but you can receive it at the next login after 15:00 Japan time.
    Therefore, the login bonus which you received on that day is the item which you had selected at the previous login.

    For items scheduled to be acquired at the next login, you can check at "Next Daily Login Bonus Reward Contents" in [MENU]> [Status].

    Was this QA useful? useful useless Thank You

  • I don’t know why, but the item I acquired and/or Chrono Crystals are not on Gift Box.
    How To Play
    Except for some exceptions, each acquired item will be reflected on your game data directly.
    For example, "Mission reward" and "Z level reward" etc are not sent to your Gift Box, and are directly reflected to the applicable item column.
    Also please be noted that depends on the mission, its’ reward may not be Chrono Crystal.

    As an exception, each item distributed from Dragon Ball Legends Management Team can be accepted from Gift Summary.
    You can check the history within 90 days of gift receipt at Receipt History.
     

    Was this QA useful? useful useless Thank You

There is not the target FAQ

  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.
  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.
  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 
  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 
  • Please help me with my purchase.
    Fee/Point
  • The event mission "Complete mission ●● times" does not count up properly.
    How To Play
    Please be informed that the missions will only be counted by the number you achieved in the "relevent" mission.
    ※"Challenges" set for each stories, will NOT be counted as "Missions".

    If the counts of the mission seems not working properly, we deeply appreciate it if you could try playing the game once again, referring the notes above.

    Was this QA useful? useful useless Thank You

  • I cannot access to the new story.
    How To Play
    Please access newest story through the following steps:

    =========
    HOME > STORY > Tap on [Newest Chapter]
    =========

    Please note that [Select Story] shows your cleared stories.

    Was this QA useful? useful useless Thank You

  • Missions of "FINISH a character of the "●●●" (color type) XX time(s)" does not count up properly.
    How To Play
    There are two patterns to judge the defeating status.
    One is "K.O", and the othere is "FINISH".

    KO = When you deat an enemy.
    FINISH = When you K.O. the last enemy of the battle.

    For example; In a stage where three enemies appear; if the Player defeats the the first two characters, it will be counted as "K.O."
    For the third (the last left) character, it will be counted as "FINISH", as well as "K.O." 

    If the Mission asks you to defeat an enemy with a specific type, the battle must "FINISH" with what is being specified.
    We will be greatly appreciated if you can check the Mission once again, and try for another challenge.

     

    Was this QA useful? useful useless Thank You

  • Login bonus is not reflected. Why?
    How To Play
    You cannot receive your selected Login Bonus at the same time, but you can receive it at the next login after 15:00 Japan time.
    Therefore, the login bonus which you received on that day is the item which you had selected at the previous login.

    For items scheduled to be acquired at the next login, you can check at "Next Daily Login Bonus Reward Contents" in [MENU]> [Status].

    Was this QA useful? useful useless Thank You

  • I don’t know why, but the item I acquired and/or Chrono Crystals are not on Gift Box.
    How To Play
    Except for some exceptions, each acquired item will be reflected on your game data directly.
    For example, "Mission reward" and "Z level reward" etc are not sent to your Gift Box, and are directly reflected to the applicable item column.
    Also please be noted that depends on the mission, its’ reward may not be Chrono Crystal.

    As an exception, each item distributed from Dragon Ball Legends Management Team can be accepted from Gift Summary.
    You can check the history within 90 days of gift receipt at Receipt History.
     

    Was this QA useful? useful useless Thank You