(Google Play)DRAGON BALL LEGENDS

News List

  • Leave information2019/12/09 NEW!!

    Notice of Winter Holidays

    Google PlayCommon
    Leave information2019/12/09 NEW!!

    Notice of Winter Holidays

    Google PlayCommon

    Notice of Winter Holidays


    Thank you for using our services.
    During the period listed below, our office will be closing. Please refer to the following information for the further details;

    [Holiday Period]
    -December 28th, 2019 (Sat) -- January 5th, 2020 (Sun) JST
    *During this period, we will still be accepting user inquiries.

    Any inquiries received during this period that require substantial attention from the management and/or development teams will be processed starting on January 6th, 2020 (Mon) in the order that they were received.
    Please note that we expected to receive a high volume of support inquiries during this period. As a result, it may take longer than normal for us to respond to individual inquiries.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

  • Important2019/06/01

    Dealing with Unfair Practices

    Google Play
    Important2019/06/01

    Dealing with Unfair Practices

    Google Play

    In order to ensure that Dragon Ball Legends is an enjoyable and fair playing environment for all users,

    we are taking strict measures against those who violate the Terms of Service, or commit similarly illegitimate actions.

    These measures include banning accounts and device transfers.

    As they may lead to a negative effect on other users' experience, please do not engage in, i

    ncluding at the offer or request of a 3rd party, any of the following activities: 

    ・Buying, selling, giving,  borrowing or lending accounts.

    ・Buying, selling, or trading in-game items through unofficial means.

    ・Requesting reimbursement or refunds for inapplicable reasons.

    Thank you for your understanding and co-operation in creating an enjoyable gaming environment for all.

    We hope that you continue to enjoy 

    Dragon Ball Legends.

  • Notice2018/06/08

    Regarding frequently asked inquiries

    Google Play
    Notice2018/06/08

    Regarding frequently asked inquiries

    Google Play
    Thank you for enjoy playing Dragon Ball Legends.

    Currently we are receiving same inquiries from so many customers.
    Sorry to trouble you, but please confirm the following FAQ before you contact us.

    ============================

    ■Login bonus is not reflected. Why?
    https://bnfaq.channel.or.jp/faq/faqDetail/4583

    ■Error “CR190001-0005” occurred. What should I do?
    https://bnfaq.channel.or.jp/faq/faqDetail/4578

    ■I cannot class up. What should I do?
    https://bnfaq.channel.or.jp/faq/faqDetail/4577

    ■The amount of ‘Energy’ does not recover, even if the ZLv rises
    https://bnfaq.channel.or.jp/faq/faqDetail/4576

    ■I got TK100701--20479 Error code when I tried linking to my SNS account.
    https://bnfaq.channel.or.jp/faq/faqDetail/4566
    ============================

    We hope you continue to enjoy playing Dragon Ball Legends.

    Dragon Ball Legends Management Team

No News

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • What OS are supported?
    Compatibility
    (As of Feb 5, 2019)
    Recommended OS version:
    Android 6.0 and up

    【Notes for operation】
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.
    [2] x86 based devices are not supported. 
     

    Was this QA useful? useful useless Thank You

  • To customers waiting for the new app: Dragon Ball Legends
    Others/Notes

    Thank you for playing BANDAI NAMCO games and using our products.
    We would like to thank you once again for having received many inquiries after this title announcement.
     
    Regarding the PRE-REGISTER for Dragon ball Legends, supported models are as below.
     
    ■Android devices:
    ・Storage capacity is RAM 1.6GB or more、AND Android OS version 6.0 or more
     
    Please check the instruction manual of your device or career pages to confirm RAM or version of the OS
    Even if your device meets the above requirement, there is possibility it cannot PRE-REGISTER depending on the model
     
    ■iOS devices:
    ・iOS version 11.2 or more
     
    ※Please check your OS version in the display on your device 【Settings→General→Information】
     
    ■For Closed Beta Test (CBT)
    Only at Google Play version, CBT is scheduled to be held from April 6 ~ April 9 (PDT).
    * 2nd CBT is scheduled on April 13.
    * We will post any information we could tell you on the official website and within this announcement.
     
    ■For other questions
    From now on, we will post any information we could tell you on this FAQ site or official website.
    Please note that we may not reply for comments, requests and questions regarding undisclosed specifications, etc.
     
    Dragon Ball Legends Official Website
    https://dble.bn-ent.net/en/

    Was this QA useful? useful useless Thank You

  • How can I data transfer?
    Data Transfer
    To link your game data to an SNS account, please tap on the [Support] icon on the lower right corner of the Title Screen, then go to [Menu] > [Others] > [Data Transfer] and select your preferred SNS account.
    ※Chrono Crystals will not be transferred when transferring data to a different OS.
    ※After successfully completing the account transfer, another transfer cannot be done for the next 24 hours.

    Was this QA useful? useful useless Thank You

  • How can I unlink my sns?
    Data Transfer
    Please be informed that once the game data has been linked to an SNS account, players will no longer be able to unlink the game data or link another game data to the same SNS account.
     

    Was this QA useful? useful useless Thank You

  • I deleted my SNS account without unlinking the game data. Can I still data transfer?
    Data Transfer
    Once the game data has been linked to an SNS account, players will no longer be able to unlink the game data or link another game data to the same SNS account. 
    Therefore we are unable to comply with account restoration requests.

    Was this QA useful? useful useless Thank You

No results

  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.

    Was this QA useful? useful useless Thank You

  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

    Was this QA useful? useful useless Thank You

  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 

    Was this QA useful? useful useless Thank You

  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 

    Was this QA useful? useful useless Thank You

  • Please help me with my purchase.
    Fee/Point
  • What OS are supported?
    Compatibility
    (As of Feb 5, 2019)
    Recommended OS version:
    Android 6.0 and up

    【Notes for operation】
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.
    [2] x86 based devices are not supported. 
     

    Was this QA useful? useful useless Thank You

  • To customers waiting for the new app: Dragon Ball Legends
    Others/Notes

    Thank you for playing BANDAI NAMCO games and using our products.
    We would like to thank you once again for having received many inquiries after this title announcement.
     
    Regarding the PRE-REGISTER for Dragon ball Legends, supported models are as below.
     
    ■Android devices:
    ・Storage capacity is RAM 1.6GB or more、AND Android OS version 6.0 or more
     
    Please check the instruction manual of your device or career pages to confirm RAM or version of the OS
    Even if your device meets the above requirement, there is possibility it cannot PRE-REGISTER depending on the model
     
    ■iOS devices:
    ・iOS version 11.2 or more
     
    ※Please check your OS version in the display on your device 【Settings→General→Information】
     
    ■For Closed Beta Test (CBT)
    Only at Google Play version, CBT is scheduled to be held from April 6 ~ April 9 (PDT).
    * 2nd CBT is scheduled on April 13.
    * We will post any information we could tell you on the official website and within this announcement.
     
    ■For other questions
    From now on, we will post any information we could tell you on this FAQ site or official website.
    Please note that we may not reply for comments, requests and questions regarding undisclosed specifications, etc.
     
    Dragon Ball Legends Official Website
    https://dble.bn-ent.net/en/

    Was this QA useful? useful useless Thank You

  • How can I data transfer?
    Data Transfer
    To link your game data to an SNS account, please tap on the [Support] icon on the lower right corner of the Title Screen, then go to [Menu] > [Others] > [Data Transfer] and select your preferred SNS account.
    ※Chrono Crystals will not be transferred when transferring data to a different OS.
    ※After successfully completing the account transfer, another transfer cannot be done for the next 24 hours.

    Was this QA useful? useful useless Thank You

  • How can I unlink my sns?
    Data Transfer
    Please be informed that once the game data has been linked to an SNS account, players will no longer be able to unlink the game data or link another game data to the same SNS account.
     

    Was this QA useful? useful useless Thank You

  • I deleted my SNS account without unlinking the game data. Can I still data transfer?
    Data Transfer
    Once the game data has been linked to an SNS account, players will no longer be able to unlink the game data or link another game data to the same SNS account. 
    Therefore we are unable to comply with account restoration requests.

    Was this QA useful? useful useless Thank You