Q

I sent a support request to the support desk, but have yet to receive a response after 24 hours. When can I expect a response?
Others/Notes

A

It may take us several days to reply to you after receiving your e-mail. If you have not received a reply from us after a few days, please check the following: 

Spam Filter Settings 

-Is it possible that you are unable to receive e-mails sent from PCs?

-Is it possible that you cannot receive e-mails that contain URLs? 

Please confirm your spam filter settings. 

*Be sure to add the following domain as an exception to your spam filter: [net.bandai.co.jp] 

Also, please note that as our application operates in PST, the date and time of our response will be in PST as well. 

If you encounter any problems changing these settings, please include your e-mail address when filling out the inquiry form.

If you can not find possible solutions from FAQ, please send your inquiry via the “Support Form” below.

Inquiry

Please send your Comments and Requests from below, which will be forwarded to the responsible departments.

We cannot respond to inquires received from「 Comments and Requests」form , however we will forward them to responsible departments.

Comments and Requests
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