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Frequently searched FAQs

Data Transfer
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I want to restore my account.
Data Transfer
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[Important] Will game data be lost if I delete the app?
Data Transfer
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Can I back up my game data?
Data Transfer
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[Important] How do I migrate my data?
Data Transfer
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[Important] How do I set my password?
How To Play
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How can I change the language used by the app?
Data Transfer
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[Important] What do I need to be aware of regarding data migration?
Fee/Point
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I purchased Rainbow Gems, but they aren't reflected in the app. What should I do?
Others/Notes
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In which countries is the game available?
Data Transfer
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I accidentally sold / used a character for a Power Up that I didn't want to. Can you send that character back to me?
Fee/Point
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How do I purchase Rainbow Gems?
How To Play
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If I change the time settings on my device, will this affect the game?
Compatibility
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What OSs are supported?
Others/Notes
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I keep getting the same character in Rare Recruit.
Data Transfer
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I used a Rainbow Gem to recover Stamina, but my Stamina hasn't recovered. What should I do?
Others/Notes
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I sent a support request to the support desk, but have yet to receive a response after 24 hours. When can I expect a response?
Data Transfer
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I used a Rainbow Gem to expand my Character Box, but the box limit was not expanded. What should I do?
Registration/Cancel
Others/Notes
Data Transfer
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After I transferred my game data, all of my Mail and Friend Requests were reset.
How To Play
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How can I delete all of my messages at once?
Others/Notes
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I've noticed users who are in violation of the Terms of Service.
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