The Rainbow Gems I purchased are not showing up on the app. What should I do?
The conditions below may prevent items and Rainbow Gems purchased on the app from being applied:
(1) There is too much load on your device
Attempt the following and then confirm your purchases again in an environment with good internet connection.
・Restart your smartphone
・Cancel background tasks on your device
・Restart the app
(2) A slow network connection or other issue is causing a delay
Sometimes, a slow connection from the Google server or other related issue may cause a delay between when your purchase is made and when it is applied to the app.
*It may take up to 2-3 days for this issue to be resolved.
If this occurs, please wait until your purchase is applied to the app.
If the issue is not resolved even after trying these steps, check the status of your payment here.
If you confirm that payment was successfully completed:
Please contact support.
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