I received the error code "E9999" and cannot access a service.
If you encounter an "E9999" error, please clear your browser cache and delete your cookies before trying to access the service again.
If you are still unable to access the service, please submit an inquiry through the Inquiry Form and enter the following information.
Required Information
1. Date and time the error occurred.
2. Device name and model number used.
3. Operating system and version number used.
4. Browser and version number used.
5. Internet connection details.
6. Details about the steps you had taken before the error had occurred.
If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.