I received the error code "E9999" and cannot access a service.
If you encounter an “E9999” error, please clear your browser’s cache and delete cookies before attempting to access the service again.
If the issue persists, please submit an inquiry through the Inquiry Form and include the following information.
■Required Information
1. Date and time when the error occurred
2. Device name and model number
3. Operating system and version
4. Browser name and version
5. Internet connection details
6. Description of the steps taken before the error occurred
If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.