The message "A system error has occurred.Please wait a while and access again.If the issue persists, clear the browser cache and restart the browser." is displayed.

Please check the login method you are trying to use and the browser settings listed below to see if the issue can be resolved.

For instructions on how to configure cookies and clear your browser cache, please follow the instructions provided for your browser.

◆Items to Check◆

• Make sure that the external social media account you are trying to log in with is correct and still available for use.

• Make sure that cookies are enabled in your browser.

• Check that cookies are not being blocked by your browser's privacy settings or similar settings.

• Delete your browser cookies.

• Clear your browser cache (delete temporary files). Please perform this action using your browser's built-in tools.

• Please note that clearing the cache using security software or other third-party tools may not resolve the issue.

◆Questions◆
-------------------------------------
■ Bandai Namco ID (email address):
※Please provide all email addresses that may be linked to your account.

■ Member Number (BNID):
■ Customer ID:
■ Name of the service where the issue occurred (site name, game title, URL, etc.):
■ Access code for the Bandai Namco Passport account associated with the issue:
■ Detailed description of the reported issue:
※Include operation steps, screens displayed, and any text shown on the screen.
※If applicable, please provide the exact error message or error code.

■ Images confirming the issue:
※Attachable when submitting the inquiry.

■ Any other details:
※Please include any additional information, no matter how minor, that you have noticed.
-------------------------------------