【PS5: General】Not operating properly/want to know how to troubleshoot

장애

If there is an issue with the game data or your console,
unexpected behavior may occur.
Please try the following steps to help resolve the issue.

【Steps to Try】
(1) Restart the Console
[Power] > [Power Options] > [Turn Off PS5], Wait for the power
indicator light to turn off completely, then restart the console.

(2) Delete and Re-download the Game Data
Highlight the game app you want to delete in the content launcher or Game
Library from the Home Screen, press the Options button, and select Delete.
After deletion, reinstall the game data.
* Packaged version: Insert the game disc to reinstall (PS5 models with a
disc drive only).
* Digital (Download) version: Sign in with the account used to purchase the
game, then re-download it from the Game Library or PlayStation®Store.

* Game data and save data are separate. Be careful not to delete your save
data.
* After reinstalling, you can continue playing from where you left
off.

(3) Re-update the System Software
[Settings] > [System] > [System Software] > [System Software
Update and Settings] > [Update System Software]
https://blog.ja.playstation.com/2021/06/09/20210609-ps5-6/

(4) Clearing the Cache or Rebuilding the Database
Start your console in Safe Mode, then select either [Clear System Software Cache] or [Rebuild Database].
For instructions on how to start your console in Safe Mode, please refer to the following page:
https://www.playstation.com/en-us/support/hardware/safe-mode-playstation/

▼ If the issue is related to the internet connection
(5) Restart your network equipment
Please restart the communication device (router or modem), then wait for a while before attempting to reconnect.

(6) Check with your Internet Service Provider
We recommend confirming with the following:
「Is the slow connection due to network congestion?」
「Are there any security features or services provided by your Internet Service Provider that could be affecting the communication?」

(7) Try a wired connection
If you are currently using a wireless (Wi-Fi) connection, interference from other devices may affect the connection.
Try switching to a wired (LAN) connection.