Q

How to transfer game data to a new device?
데이터/기기변경
플레이 / 조작

A

Please do enable data transfer settings on your game account before transfer your game data to a new device by following steps.

■ Procedure
①Link your Bandai Namco ID to your game data from the in-game menu on your old device.
※If your Bandai Namco ID is already linked, the link button will not be displayed.

②Install the app on your new device (the device you are transferring to).

③Link your Bandai Namco ID from the title screen on the new device.

④After the data transfer is complete, confirm that the correct account data has been restored.

■ Important Notes
Data transfer methods other than the procedure above, such as using PC backup functions, are not guaranteed.
Perform data transfer in an area with a stable network connection to avoid data corruption.
If a purchase is in progress, the purchase may be canceled or lost during transfer.
If any external service accounts used for data transfer are deleted, or if you forget the login information, you will not be able to transfer your data.

문의 하기

FAQ를 확인했으나 해결되지 않는 분은 아래에서 문의하시기 바랍니다.

문의 양식
의견, 건의 사항, 응원 메시지

콘텐츠에 대한 메시지는 다음으로 보내주십시오. 담당 부서에 전달하겠습니다.
개별 답변은 드리지 않으나 보내주신 메시지는 담당 부서에 전달하겠습니다.

의견・요청사항
고객 지원 TOP으로 돌아가기