【Switch 2 / Switch General】Experiencing long wait times or difficulty finding matches in online battles. What should I do?
If you are having trouble matching with other players or experience long matchmaking times,please review the following points and try the suggested solutions.
*If an error occurs during an online match with a specific friend or player, the issue may be related to the other player's internet connection.
【Check whether the same issue occurs with other apps】
Please check whether the same issue occurs with other games or apps.
If the issue also occurs with other games or apps, there may be a problem with your internet connection.
【Review Your Internet Connection Status】
Please check the status of your game console, your internet connection, and your network devices (such as your router), as well as whether there are any issues with your internet service provider (ISP).
Restarting your router or updating its firmware may also help.
In addition, depending on the time of day, network traffic may be congested, making it difficult to connect. Please try again at a different time.
【Wired Internet Connection】
A wired LAN connection is recommended when playing online.
For instructions on how to set up a wired LAN connection, please refer to the following Nintendo support website.
■ Official Nintendo Support Website
Wired Internet Connection Settings
【Check Your Internet Connection Status (NAT Type)】
Your internet connection status (NAT type) may affect online battles.
It is recommended to play with a NAT type of “A,” “B,” “C,” or “D.”
Please note that if your NAT type is “F,” you may not be able to match properly.
Please refer to the FAQ here for instructions on how to check your NAT type.
【Internet Connection Test by NAT Type】
*If a malfunction occurs in online play, please refer to the following in addition to the above.
■ Official Nintendo Support Website
Network Internet Connection Troubleshooting
https://support-jp.nintendo.com/app/answers/detail/a_id/35067
If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.