【Switch 2 / Switch General】 The game is not operating properly during gameplay. How can I troubleshoot this issue?
If there is an issue with the game data or your console, unexpected behavior may occur.
Please try the following steps to resolve the issue.
【Restart the Console】
If the issue is caused by a temporary error, restarting your console may resolve the problem.
Please refer to the following Nintendo Support website for instructions on how to restart it.
■ Official Nintendo Support Website
【Switch 2 / Switch Common】 How to Access the Power Menu
https://en-americas-support.nintendo.com/app/answers/detail/a_id/68183/~/how-to-access-the-power-menu-%28turn-off%2C-restart%2C-sleep-mode%29-on-nintendo
* The restart procedure is the same for Switch 2 and Switch.
【Check for corrupted game data】
If the game data is corrupted, it may cause the game to malfunction.
Please check for corrupted game data by following the steps below.
1.From the HOME Menu select """"System Settings"""" (Gear icon)
2.Scroll down the options on the left and select """"Data Management""""
3.On the right hand side select """"Manage Software"""", then select the software title you would like to check.
4.Select """"Check for Corrupt Data""""
* Wait for the check to complete (may take several minutes).
【Reinstall the Software and Additional Content】
If the above steps do not resolve the issue, deleting the game software and downloadable content and then reinstalling them may resolve the problem.
Please refer to the following Nintendo Support website for detailed instructions on how to delete and redownload the software.
①How to delete game data
■ Official Nintendo Support Website
""""Data Management"""" → """"Archiving game data"""" → """"How to archive (delete) games individually""""
https://www.nintendo.com/sg/support/switch/data_management/index.html?srsltid=AfmBOoozZuC4mpy5ioz3MPvJQOtzgE1BfIoQiYnE3aRRTgjd-SaCTntD
*The above procedure will delete the game data; however, your save data will not be deleted.
*Save data is stored in the system memory under """"System Settings,"""" and does not need to be deleted.
You can continue using your save data from where you left off after reinstalling the software.
②How to reinstall game data
■ Official Nintendo Support Website
【Switch 2 / Switch】 How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content
https://en-americas-support.nintendo.com/app/answers/detail/a_id/22433
【Reapply Updated Data】
If the updated data for the game software or the console has not been applied correctly, it may cause the game to malfunction.
Please reapply the update data by following the steps below.
Highlight the software, press the """"-/+ button""""> """"Software Update"""" > """"Via the Internet""""
■ Official Nintendo Support Website
【Switch 2】 How to Update Software on Nintendo Switch 2
https://en-americas-support.nintendo.com/app/answers/detail/a_id/68335
【Switch】 How to Update Software on Nintendo Switch
https://en-americas-support.nintendo.com/app/answers/detail/a_id/22767/~/how-to-update-software-on-nintendo-switch