The app’s operation is unstable

En cas de problème

If the game runs slowly, takes a long time to load, or operates unstably, these issues may be caused by your network environment or your device.

・The wireless connection is unstable, and data cannot be transmitted or received properly.
・Device or console performance issues due to prolonged use.

If the app is not functioning correctly, please try the following troubleshooting steps to see if the situation improves.

■ Troubleshooting Steps
・Check the network connection status
・Try playing the app in an area with a more stable connection
・Restart the game
・Restart your device or game console
※Please refer to your device’s instruction manual for details on operation of your device.

■ Check Available Storage
A lack of free space to store save files may be causing the poor performance.
If storage is low, free up space on your device and try launching the app again.

If the problem occurs on a mobile device, please confirm that your device meets the recommended specifications.
Android user check HERE
iOS user check HERE