The purchased Dragon Gems are not reflected
If the purchased Dragon Gems are not reflected in the game, please try the following.
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1.Purchased items may take some time to be reflected, especially if your device or game console is under heavy use or the network connection is unstable. After trying the steps below, please check again in an area with a better connection.
【General】
・Restart the app
・Restart your device or hardware
【Mobile】
・Close other running apps or stop multitasking
【Consoles】
▼ PS5
【PS5: General】Purchased In-Game Item Not Reflected
https://bnfaq.channel.or.jp/faq/detail/8597
▼ PS4
【PS4: General】Purchased In-Game Item Not Reflected
https://bnfaq.channel.or.jp/faq/detail/8598
▼ Nintendo Switch
【Nintendo Switch: General】Purchased In-Game Item Not Reflected
https://bnfaq.channel.or.jp/faq/detail/8599
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2.Item reflection may be delayed due to communication or other factors.
Items purchased may take time to appear in the game due to temporary network interruptions or delays on the store server side.
(※Sometimes, it may take 2 to 3 days for items to be reflected in the game.)
If this happens, please wait until the items appear in your game.
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3.If the above [1] does not improve the situation and the items have not appeared after waiting 2–3 days, we can investigate the issue.
Please contact us and provide the following information:
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【Required Information】
・Transaction number (order number)
・Transaction date and time (purchase date and time)
・Amount of purchased item
・Name of purchased item
・User ID (Can be confirmed in “Inquiry Form” in the upper right corner of the title screen or in the in-game menu.)
・Player Name
※Please attach a screenshot or receipt email from the platform store that shows the purchase details.
▼ Check here for【iOS】Confirming Your Purchase History
▼ Check here for【Android】Confirming Your Purchase History
▼ Check here for【PS5: General】Purchased In-Game Item Not Reflected
▼ Check here for【PS4: General】Purchased In-Game Item Not Reflected
▼ Check here for【Nintendo Switch: General】Purchased In-Game Item Not Reflected
▼ Check here for【Steam: General】How to Confirm Your Purchase History