I didn't receive the confirmation email for my application
A confirmation email will be sent to the email address you registered.
If you have not received the email, it may have been affected by your PC/device security software or your email client's settings. Please check your ""Spam"" or ""Junk"" folder, or verify whether the email was automatically deleted.
If you are using a mobile device, you may not be able to receive emails due to domain-specific block settings, spam filters, or reception restrictions.
[Examples of Restrictions/Filters]
・Restrictions on emails sent from PCs
・Restrictions on emails containing URLs
・Restrictions on HTML emails
・Restrictions on spoofed or forwarded emails
・Spam filter (Spam blocking) settings
If any of the above restrictions or settings are enabled, you will not be able to receive our emails.
※Important Notes
Please be advised that emails from our company are sent from the following domains.
Please configure your settings (such as ""Approved Domains List,"" ""Allow List,"" or ""Prefix/Suffix Match"") to allow emails from the following domains:
● Domains
survey-mail.bandainamcoent.co.jp
id.banapassport.net
sup.banapassport.net
net.bandai.co.jp
If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.