Q

I received the error message "Problem occur under analysis package"
How to Play & Controls

A
Please restart your device and re-install the app under the stable network connection.
 
Also, please note that there is a possibility that your OS version is older than 2.1 if the above method don't help you with the issue.
If this is the case, please update the Android version of your device, and then retry installing the game.
 
**How confirm the OS version: 
Setting >Device info >Firmware version
 
Kindly refer to your device manual and contact your service provider regariding questions about updating the OS version. 
*Before updating, please make a backup of your mobile data as it is possible that the data will be deleted after the update.
Was this QA useful?
Useful
Couldn't resolve even following the steps.
Q&A content didn't match
Content was outdated
Not helpful (Other reasons)
Inquiries

If you can not find possible solutions from FAQ, please send your inquiry from below.

Support Form
Comments and Requests

Please send your Comments and Requests from below, which will be forwarded to the responsible departments.
We cannot respond to inquires received from「 Comments and Requests」form , however we will forward them to responsible departments.

Comments and Requests
Return to FAQ List Page
Return to Customer Support TOP