Notices

Regarding the delay with the purchase reflection

2017/07/01
Thank you for using BANDAI NAMCO Entertainment services.

Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

[1] Date and Time of your purchase
[2] Transaction ID number
[3] The content of your purchase

We apologize for the inconvenience.