Before your inquiry
Notice about data recovery
Currently, we are receiving many data restoration requests. Please be informed that we will response to your inquiry in received order and we will get back to you as soon as we can.
We sincerely apologize for the inconvenience.
*Please read the following terms before you proceed. Your use of the data restoration service is proof of your acceptance of these terms.
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+ Notes Regarding Data Restoration Request（*PLEASE READ）
※You may not have more than one User Account at any given time.
- We cannot accept your request if we cannot confirm your game data from the information you provide to us.
- Even if we can identify your data, there are cases in which we cannot restore your data depending on its condition.
- It is not possible to integrate several game data together in to one game data.
- BANDAI NAMCO Entertainment Inc. will not take responsibility for any loss of any kind if you or a third party suffers such loss due to the use of the Data Restoration Service. The use of this service shall be governed by The Terms of Service available at the bottom of this page. Your use of the service is proof of your acceptance of these terms.
- Please take note that the Data Restoration Service is only available for one time per each account.
- Please be noted that we can't provide the Data Restoration Code unless we can identify the account is yours. Data Restoration process may end within 10 business days at earliest.
+ Request Instructions
Please send an inquiry from the following "Support Form".
+ Confirmation
As soon as we confirm your data, we will contact you through the e-mail address provided.
+ Privacy Policy
Any personal information provided to us through the Data Restoration Service will be used only for the data restoration process. This may include, contacting you if necessary.
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This is the Data Restoration form of English version.
If you are playing the Global version of the game, please refer to the following URLs for each language;
●Japanese
https://bnfaq.channel.or.jp/inquiry/1625
●French
https://bnfaq.channel.or.jp/inquiry/1625?lang=fre
●Korean
https://bnfaq.channel.or.jp/inquiry/1625?lang=kor
●Traditional Chinese
https://bnfaq.channel.or.jp/inquiry/1625?lang=zho
About responses
- Please kindly understand that our response may be delayed depending on its content and situation.
※ We may not reply to every inquiries due to the management reasons
※ Our reply will be delayed during the weekends, holidays, our leaving periods and especially when we need a specific investigation
※ Please understand that after our days off, we may be extremely busy, so that our reply will require more time - We don't answer to questions about game tips, walk-through methods, and game specification.
- We do NOT permit the second use or any purpose use of our reply
- If you have spam filter setting, please add the following domain as an exception to the filter: [net.bandai.co.jp]
- If your e-mail address contains symbols such as [..] or [+] and so on, we may not receive your inquiry correctly. Please try to use another e-mail address with that case.
- For information about how we use your personal information, please see our Privacy Policy.(Privacy Policy)
- There is a possibility that we may share the email address which is used for sending inquiries to our group companies.This is in order for us to process your request.
- Please refrain from entering your personal information to the Support Form such as your name, address and telephone number, etc.
- Please be aware that in the event an inquiry contains unreasonable demands or malicious complaints, we reserve the right to refuse correspondence. If we determine a message to be malicious, we may contact the authorities or legal counsel before taking appropriate action.