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FAQ　236

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Ways of utilization
Tell me about the game account information (such as the user ID and player name) displayed on the product list screen.
Billing Related
Where can I enter the promotion code?
Data Transfer
How to Transfer Game Data (Multi-Login)
Billing Related
【Web Store】I want to know which game account is linked to my Bandai Namco ID account.
Others
Is all game data that after logged in shared across multiple platforms (devices or game consoles) ?
Ways of utilization
What Is Xsolla?
Ways of utilization
Are there any restrictions on the number of times items can be purchased or their period of availability?
Data Transfer
[With video] How can I transfer my game data to another device?
Data Transfer
[With video] How can I transfer my game data to another device?
Ways of utilization
How do you check the number of items you currently have in a game?
Billing Related
【Web Store】I cannot use the Web Store.
Troubleshooting
Supported Operating Systems (Android)
Ways of utilization
I want to cancel an applied promotion code.
How to Play & Controls
How can I recover STA?
Others
Unable to Receive Twitch Drops Rewards
Others
Only some of the Twitch Drops rewards were received, and the rest could not be claimed
Purchase
There is an item that cannot be purchased.
Troubleshooting
What OSs are supported?
Others
How to Play & Controls
I didn't receive the daily login bonus
Registration/Cancel
Data Transfer
I cannot use the Web Store
Data Transfer
How can I transfer my game data to another device?
Troubleshooting
Supported Operating Systems (iOS)
Purchase
I cannot complete the purchasing procedure.
Data Transfer
How do I transfer the data to a new device?
Data Transfer
How do I transfer the data to a new device?
How to Play & Controls
【Web Store】 Product Disappears After Pressing “Receive/Purchase”
Data Transfer
Can I transfer game data between different OS?
Data Transfer
How to Play & Controls
How to transfer game data to a new device?
Billing Related
I purchased an item but it was not added to my account, what can I do?
Others
The screen is frozen and I cannot operate the app. What should I do?
How to Play & Controls
If I reach the limit for saving 3D models, will I still be able to create more?
Billing Related
I purchased an item but it was not added to my account, what can I do?
Data Transfer
[With video] How can I transfer my game data to another device?
Data Transfer
How can I transfer my game data to another device?
How to Play & Controls
Are there any points to be careful about when filming GUNPLA?
Billing Related
Troubleshooting
Items purchased from the Web Store are not appearing in the app
Others
What OS are supported?
Troubleshooting
【IF】What OS are supported?
Troubleshooting
【IF】What OS are supported?
Billing Related
What is the BandaiNamcoID?
Data Transfer
How can I transfer my game data?
Data Transfer
How can I transfer my game data?
How to Play & Controls
How much Zeni can I own?
Troubleshooting
What OS are supported?
Troubleshooting
What OS are supported?
Troubleshooting
Regarding problems with some devices
Billing Related
What is Boost Mode?
Billing Related
What is Boost Mode?
Ways of utilization
Is there a point of contact for inquiries about Xsolla?
Others
What is a promotion code?
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